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Kaseya

Datto RMM

Composite Score

7.3 /10

CX Score

7.5 /10

31 Reviews Write a Review

What is Datto RMM?

Datto Remote Monitoring and Management (RMM) is a fully-featured, secure, cloud-based platform which enables MSPs to remotely secure, monitor, manage, and support endpoints to reduce costs and increase service delivery efficiency.

Company Details

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Awards & Recognition

Datto RMM won the following awards in the Remote Monitoring and Management category

Filter By

3 Top Rated Capabilities

3 Top Rated Features

2025

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

3 Top Rated Features

2024

Product Impact

2023

4 Top Rated Capabilities

6 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

5 Top Rated Capabilities

4 Top Rated Features

2022

Datto RMM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Datto RMM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

96 Plan to Renew

2
Since last award

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Datto RMM?

4% Negative

21% Neutral

75% Positive

Pros

Respectful
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 79

Real User Monitoring

Patch Management

Process Automation

Remote NOC, SOC, Helpdesk Integration

Network Management

Remote Control

Discovery

Anti Malware Signature Detection

Endpoint Backup

Ransomware Recovery and Removal

Support for IoT Devices

Vendor Capability Ratings

Average 79

Breadth of Features

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Datto RMM Reviews

Gary Alan W.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2022

Google Vault is clunky, Datto Backupify is King!

Likeliness to Recommend

10 /10

What differentiates Datto RMM from other similar products?

The integration, interface, and restore of data is what put Datto at the top of the list.

What is your favorite aspect of this product?

The ease of use.

What do you dislike most about this product?

The interface can be a bit sluggish at times.

What recommendations would you give to someone considering this product?

Being a Datto customer for since 2015, I think the fact that we are still pleased with this product, and have never considered an alternative solution, is the take away.

Pros

Saves Time
Client's Interest First
Transparent
Friendly Negotiation

Joseph R.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2022

Datto has the Complete Package

Likeliness to Recommend

8 /10

What differentiates Datto RMM from other similar products?

The entire Datto Suite including Datto SaaS, Datto BCRD and Datto RMM all work together to backup, secure, and monitor an environment.

What is your favorite aspect of this product?

How it works together with their other products

What do you dislike most about this product?

I do not dislike anything.

What recommendations would you give to someone considering this product?

It is worth using the entire suite of products together.

Pros

Continually Improving Product
Reliable
Trustworthy
Efficient Service

Andy P.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Easy to use service with transparent pricing. A+

Likeliness to Recommend

10 /10

What differentiates Datto RMM from other similar products?

Pricing is transparent, it's a Canadian company, and easy to implement and use.

What is your favorite aspect of this product?

Management reports created automatically, make it simple to share the value of the service to my client base.

What do you dislike most about this product?

Nothing to report at thi stime.

What recommendations would you give to someone considering this product?

It's a valuable product; I have no issues using it or recommending it for use.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

How We Deliver

Events

Datto RMM

What is Datto RMM?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Datto RMM Ratings

84 Likeliness to Recommend

1 Since last award

96 Plan to Renew

2 Since last award

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Datto RMM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Discovery Automated discovery and identification of devices and associated applications on the network.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Ransomware Recovery and Removal Recover files removed and/or encrypted by ransomware.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Datto RMM Reviews

Gary Alan W.

Google Vault is clunky, Datto Backupify is King!

Likeliness to Recommend

Pros

Joseph R.

Datto has the Complete Package

Likeliness to Recommend

Pros

Andy P.

Easy to use service with transparent pricing. A+

Likeliness to Recommend

Pros

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Title

1
Since last award

2
Since last award

Feature Ratings

Real User Monitoring

Patch Management

Process Automation

Remote NOC, SOC, Helpdesk Integration

Network Management

Remote Control

Discovery

Anti Malware Signature Detection

Endpoint Backup

Ransomware Recovery and Removal

Support for IoT Devices

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement