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Kaseya

Datto RMM

Composite Score

7.5 /10

CX Score

7.6 /10

26 Reviews Write a Review

What is Datto RMM?

Datto Remote Monitoring and Management (RMM) is a fully-featured, secure, cloud-based platform which enables MSPs to remotely secure, monitor, manage, and support endpoints to reduce costs and increase service delivery efficiency.

Company Details

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Awards & Recognition

Datto RMM won the following awards in the Remote Monitoring and Management category

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2024 Data Quadrant Gold Medalist

2024

5 Top Rated Capabilities

3 Top Rated Features

2024

4 Top Rated Capabilities

6 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

5 Top Rated Capabilities

4 Top Rated Features

2022

Datto RMM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Datto RMM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Datto RMM?

5% Negative

13% Neutral

82% Positive

Pros

Respectful
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 80

Real User Monitoring

Patch Management

Process Automation

Remote NOC, SOC, Helpdesk Integration

Remote Control

Network Management

Discovery

Support for IoT Devices

Mobile Device Management

Anti Malware Signature Detection

Endpoint Backup

Vendor Capability Ratings

Average 79

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Ease of Data Integration

Ease of IT Administration

Business Value Created

Ease of Customization

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Datto RMM Reviews

Andy P.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Easy to use service with transparent pricing. A+

Likeliness to Recommend

10 /10

What differentiates Datto RMM from other similar products?

Pricing is transparent, it's a Canadian company, and easy to implement and use.

What is your favorite aspect of this product?

Management reports created automatically, make it simple to share the value of the service to my client base.

What do you dislike most about this product?

Nothing to report at thi stime.

What recommendations would you give to someone considering this product?

It's a valuable product; I have no issues using it or recommending it for use.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Joseph R.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2022

Datto has the Complete Package

Likeliness to Recommend

8 /10

What differentiates Datto RMM from other similar products?

The entire Datto Suite including Datto SaaS, Datto BCRD and Datto RMM all work together to backup, secure, and monitor an environment.

What is your favorite aspect of this product?

How it works together with their other products

What do you dislike most about this product?

I do not dislike anything.

What recommendations would you give to someone considering this product?

It is worth using the entire suite of products together.

Pros

Continually Improving Product
Reliable
Trustworthy
Efficient Service

Joanna M.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Datto - Great product for backup management

Likeliness to Recommend

10 /10

What differentiates Datto RMM from other similar products?

The ease of management to look after multiple companies at once, the platform is easy to integrate and manage. The training certification assists in ensuring all engineers are skilled to use the product.

What is your favorite aspect of this product?

The overall management of multiple clients/ endpoints

What do you dislike most about this product?

The immediate DR is slightly limiting in memory, not too bad as the process would be to export an image and restore the end system however it would good if they had a higher memory availability on the on cloud DR

What recommendations would you give to someone considering this product?

It is a good management tool and easy to implement, you can do all the config and ship out end units with instructions to plug into the network, configuration can be completed remotely

Pros

Enables Productivity
Acts with Integrity
Client's Interest First
Generous Negotitation

How We Deliver

Datto RMM

What is Datto RMM?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Datto RMM Ratings

84 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Datto RMM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Discovery Automated discovery and identification of devices and associated applications on the network.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Datto RMM Reviews

Andy P.

Easy to use service with transparent pricing. A+

Likeliness to Recommend

Pros

Joseph R.

Datto has the Complete Package

Likeliness to Recommend

Pros

Joanna M.

Datto - Great product for backup management

Likeliness to Recommend

Pros

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Feature Ratings

Real User Monitoring

Patch Management

Process Automation

Remote NOC, SOC, Helpdesk Integration

Remote Control

Network Management

Discovery

Support for IoT Devices

Mobile Device Management

Anti Malware Signature Detection

Endpoint Backup

Vendor Capability Ratings

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Ease of Data Integration

Ease of IT Administration

Business Value Created

Ease of Customization

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement