What is Datto RMM?
Datto Remote Monitoring and Management (RMM) is a fully-featured, secure, cloud-based platform which enables MSPs to remotely secure, monitor, manage, and support endpoints to reduce costs and increase service delivery efficiency.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
1
Since last award
96 Plan to Renew
2
Since last award
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Datto RMM?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Real User Monitoring
Patch Management
Process Automation
Remote NOC, SOC, Helpdesk Integration
Network Management
Remote Control
Discovery
Anti Malware Signature Detection
Endpoint Backup
Ransomware Recovery and Removal
Support for IoT Devices
Vendor Capability Ratings
Breadth of Features
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Business Value Created
Ease of Data Integration
Vendor Support
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Datto RMM Reviews
Timothy B.
- Role: C-Level
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jan 2023
Very easy to use, but I am waiting for more.
Likeliness to Recommend
What differentiates Datto RMM from other similar products?
The cost is the biggest factor when it comes to any school district. I have been very happy with the cost, and the fact that the software works when I need it to. We have used it for a multitude of reasons, and it is a better solution than any I have used in the past. I have been working in technology for over 30 years and I would say this is in the top of my list for software that met both my needs and my budget.
What is your favorite aspect of this product?
The price for education users can't be stressed enough. The fact that it "just works" when I need it means the world to me. I don't need to be staring at a parent, principal, or administrator and explaining that what we needed from the software isn't there. It has not failed me yet.
What do you dislike most about this product?
I would love to see more training available, and new features being rolled out. I am one of those folks that gravitates toward software that is constantly evolving with new features. That is the only thing I have not seen out of this software, but I am hoping the new ownership will place more importance on constantly improving the product for loyal customers.
What recommendations would you give to someone considering this product?
Just go ahead and purchase it. You won't be disappointed, and it truly is set it and forget it. The first time you have to use it, I would suggest reading through the documentation. Any hiccup will likely be caused by something you accidentally did.
Pros
- Reliable
- Enables Productivity
- Friendly Negotiation
- Trustworthy
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Efficient Service
Mark B.
- Role: C-Level
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2022
Robust RMM
Likeliness to Recommend
What differentiates Datto RMM from other similar products?
More options for integration than many other solutions.
What is your favorite aspect of this product?
Easy to read dashboard.
What do you dislike most about this product?
Cost is higher
What recommendations would you give to someone considering this product?
Weigh the fact they were purchased by Kaseya if that is a deal breaker for you.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jossy M.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2022
Useful Approach for Remote Management
Likeliness to Recommend
What differentiates Datto RMM from other similar products?
Datto RMM is quality in enhancing proper monitoring.
What is your favorite aspect of this product?
Datto RMM has inclined the use of monitoring tools in a company.
What do you dislike most about this product?
Datto RMM has provided swift platform for remote controls.
What recommendations would you give to someone considering this product?
Datto RMM is diverse for proper remote management.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
