Dashlane Customer Reviews 2024

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Dashlane

Composite Score

8.2 /10

CX Score

8.5 /10

44 Reviews Write a Review

What is Dashlane?

Protect your business data with Dashlane, the password manager that simplifies and secures employee access. Seamless deployment, simple employee management, and a best-in-class security architecture that has never been hacked.

Company Details

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Awards & Recognition

Dashlane won the following awards in the Password Management category

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4 Top Rated Capabilities

6 Top Rated Features

2023

2 Top Rated Capabilities

2 Top Rated Features

2022

Dashlane Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dashlane.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dashlane?

0% Negative

2% Neutral

98% Positive

Pros

Enables Productivity
Trustworthy
Efficient Service
Reliable

Feature Ratings

Average 84

AD/LDAP Sync

100

Access From Multiple Devices

Work and Personal

Encryption and Decryption

Password Generator

Credential Management

Multi-Factor Authentication (MFA)

Dashboard

Vault for Each User

Credential Rotation

Single Sign-On (SSO)

Vendor Capability Ratings

Average 81

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Dashlane Reviews

Role: Information Technology
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Apr 2022

"Easy to use."

Likeliness to Recommend

7 /10

Pros

Saves Time
Enables Productivity
Efficient Service
Effective Service

Harry C.

Role: Information Technology
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Saves me having to remember every password

Likeliness to Recommend

8 /10

What differentiates Dashlane from other similar products?

I think what differentiates Dashlane from other similar products like Google Chrome's built-in password management is that you can pay a little extra and be able to use it on multiple computers. We have this set up so everyone at the office can share the passwords for the services we use without having to shout them across the office!

What is your favorite aspect of this product?

My favourite aspect of Dashlane is how it automatically generates a complicated password so we are not using the same password on every web site like we were before we got Dashlane. This is obviously a more secure way to go about our internet business.

What do you dislike most about this product?

I think what I dislike most about Dashlane is sometimes it is unavailable but I think that is an internal problem that we have to contact Dashlane support about. The software itself is very well made.

What recommendations would you give to someone considering this product?

You can get Dashlane for free for use on a single device so I think if someone was considering using Dashlane they should try downloading it and trying it for free. I used Dashlane personally at home and I chose it to be installed at the office so that is how I discovered it.

Pros

Reliable
Performance Enhancing
Enables Productivity
Client's Interest First

Ivan S.

Role: Information Technology
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

"Excellent Product"

Likeliness to Recommend

10 /10

What differentiates Dashlane from other similar products?

Provides an option to store credit card information compared to other products in this category.

What is your favorite aspect of this product?

Easy to share password in a secure manner with my workmates.

What do you dislike most about this product?

Licensing is relatively expensive. However everything else just works fine.

What recommendations would you give to someone considering this product?

Need to identify which features are most critical to you and compare the product against various options available in the market.

Pros

Efficient Service
Effective Service
Caring
Saves Time

How We Deliver

Dashlane

What is Dashlane?

Company Details

Need Assistance?

Awards & Recognition

Dashlane Ratings

89 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Dashlane?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

AD/LDAP Sync Groups and users can be synced with Active Directory or LDAP

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Password Generator Software includes the ability for users to generate strong passwords.

Credential Management Software provides credential management and retrieval functionality.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Vault for Each User Each user has access to their own password vault.

Credential Rotation Allows for passwords to be changed or reset as needed for privileged accounts

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Dashlane Reviews

"Easy to use."

Likeliness to Recommend

Pros

Harry C.

Saves me having to remember every password

Likeliness to Recommend

Pros

Ivan S.

"Excellent Product"

Likeliness to Recommend

Pros

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Title

1
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Feature Ratings

AD/LDAP Sync

Access From Multiple Devices

Work and Personal

Encryption and Decryption

Password Generator

Credential Management

Multi-Factor Authentication (MFA)

Dashboard

Vault for Each User

Credential Rotation

Single Sign-On (SSO)

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization