Dashlane Customer Reviews 2024

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Dashlane

Composite Score

8.2 /10

CX Score

8.5 /10

44 Reviews Write a Review

What is Dashlane?

Protect your business data with Dashlane, the password manager that simplifies and secures employee access. Seamless deployment, simple employee management, and a best-in-class security architecture that has never been hacked.

Company Details

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Awards & Recognition

Dashlane won the following awards in the Password Management category

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4 Top Rated Capabilities

6 Top Rated Features

2023

2 Top Rated Capabilities

2 Top Rated Features

2022

Dashlane Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dashlane.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dashlane?

0% Negative

2% Neutral

98% Positive

Pros

Enables Productivity
Trustworthy
Efficient Service
Reliable

Feature Ratings

Average 84

AD/LDAP Sync

100

Access From Multiple Devices

Work and Personal

Encryption and Decryption

Password Generator

Credential Management

Multi-Factor Authentication (MFA)

Dashboard

Vault for Each User

Credential Rotation

Single Sign-On (SSO)

Vendor Capability Ratings

Average 81

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Dashlane Reviews

Sergio H.

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

Easy to use and user-friendly

Likeliness to Recommend

8 /10

What differentiates Dashlane from other similar products?

Much more easier to use due to a very friendly user interface

What is your favorite aspect of this product?

Ease of use for end-users

What do you dislike most about this product?

Management console could be improved.

What recommendations would you give to someone considering this product?

Initial end user training is vital for day to day workload.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Apr 2022

Easy to use and configure, good customer support

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Julian P.

Role: Operations
Industry: Not for Profit
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

Some features clunky, but overall a HUGE asset

Likeliness to Recommend

9 /10

What differentiates Dashlane from other similar products?

The dashboard is incredibly easy to use. Using its master password feature to unlock all your other logins increases security across the entire organization. Further, it's the most stylish product I've found. The app just looks good on my screen.

What is your favorite aspect of this product?

The auto-generate feature makes my passwords even more secure, by making it so that I don't even know them. I don't have to remember anything but the master password.

What do you dislike most about this product?

The autofill browser plug-in feature sometimes doesn't function as I expect it to. At times, I need to open the app and copy/paste passwords into the forms.

What recommendations would you give to someone considering this product?

Be ready to explain features to your team in accessible, non-tech-heavy ways. I couldn't find Dashlane-specific training that made sense for my team, so I had to create my own training to get my team up to speed.

Pros

Continually Improving Product
Enables Productivity
Efficient Service
Effective Service

How We Deliver

Dashlane

What is Dashlane?

Company Details

Need Assistance?

Awards & Recognition

Dashlane Ratings

89 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Dashlane?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

AD/LDAP Sync Groups and users can be synced with Active Directory or LDAP

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Password Generator Software includes the ability for users to generate strong passwords.

Credential Management Software provides credential management and retrieval functionality.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Vault for Each User Each user has access to their own password vault.

Credential Rotation Allows for passwords to be changed or reset as needed for privileged accounts

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Dashlane Reviews

Sergio H.

Easy to use and user-friendly

Likeliness to Recommend

Pros

Easy to use and configure, good customer support

Likeliness to Recommend

Pros

Julian P.

Some features clunky, but overall a HUGE asset

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

AD/LDAP Sync

Access From Multiple Devices

Work and Personal

Encryption and Decryption

Password Generator

Credential Management

Multi-Factor Authentication (MFA)

Dashboard

Vault for Each User

Credential Rotation

Single Sign-On (SSO)

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization