Dashlane Customer Reviews 2024

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Dashlane

Composite Score

8.2 /10

CX Score

8.5 /10

44 Reviews Write a Review

What is Dashlane?

Protect your business data with Dashlane, the password manager that simplifies and secures employee access. Seamless deployment, simple employee management, and a best-in-class security architecture that has never been hacked.

Company Details

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Awards & Recognition

Dashlane won the following awards in the Password Management category

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4 Top Rated Capabilities

6 Top Rated Features

2023

2 Top Rated Capabilities

2 Top Rated Features

2022

Dashlane Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dashlane.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dashlane?

0% Negative

2% Neutral

98% Positive

Pros

Enables Productivity
Trustworthy
Efficient Service
Reliable

Feature Ratings

Average 84

AD/LDAP Sync

100

Access From Multiple Devices

Work and Personal

Encryption and Decryption

Password Generator

Credential Management

Multi-Factor Authentication (MFA)

Dashboard

Vault for Each User

Credential Rotation

Single Sign-On (SSO)

Vendor Capability Ratings

Average 81

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Dashlane Reviews

Role: C-Level
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Sep 2021

Easy to use, time saving.

Likeliness to Recommend

8 /10

Pros

Performance Enhancing
Enables Productivity
Saves Time
Security Protects

Cons

Less Caring

Robert H.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

good product, safest in the market good proof poin

Likeliness to Recommend

10 /10

What differentiates Dashlane from other similar products?

they don't store your passwords on their servers

What is your favorite aspect of this product?

Their sharing capabilities are the best in the market.

What do you dislike most about this product?

desktop app needs update. It is a bit funky right now and needs cleaning up.

What recommendations would you give to someone considering this product?

buy it, use the free one and prove it to yourself

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Marcey R.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Used for years w/ team and recommend it to clients

Likeliness to Recommend

10 /10

What differentiates Dashlane from other similar products?

I like that Dashlane offers quick access to all of my credit cards and bank accounts as well as my IDs. The emergency setting to contact people in the event something happens to me is comforting that it will be easy for them.

What is your favorite aspect of this product?

There are so many! Autofill, password generation, password health, and the emergency setting to give access to family if something happens to me.

What do you dislike most about this product?

I still like the desktop app better because the extension doesn't seem to have the payment and ID capability (yet).

What recommendations would you give to someone considering this product?

Highly recommend this product, but give yourself PLENTY of time to learn it and redo your passwords. Also, remember that you will need this on your phone so be prepared to resign in to everything if you are changing passwords to improve your password health.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

How We Deliver

Dashlane

What is Dashlane?

Company Details

Need Assistance?

Awards & Recognition

Dashlane Ratings

89 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Dashlane?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

AD/LDAP Sync Groups and users can be synced with Active Directory or LDAP

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Password Generator Software includes the ability for users to generate strong passwords.

Credential Management Software provides credential management and retrieval functionality.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Vault for Each User Each user has access to their own password vault.

Credential Rotation Allows for passwords to be changed or reset as needed for privileged accounts

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Dashlane Reviews

Easy to use, time saving.

Likeliness to Recommend

Pros

Cons

Robert H.

good product, safest in the market good proof poin

Likeliness to Recommend

Pros

Marcey R.

Used for years w/ team and recommend it to clients

Likeliness to Recommend

Pros

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Feature Ratings

AD/LDAP Sync

Access From Multiple Devices

Work and Personal

Encryption and Decryption

Password Generator

Credential Management

Multi-Factor Authentication (MFA)

Dashboard

Vault for Each User

Credential Rotation

Single Sign-On (SSO)

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization