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Creately

Creately

Composite Score
8.2 /10
CX Score
8.0 /10
Category
Creately
8.2 /10

What is Creately?

Creately is a visual workspace for brainstorming, planning, executing, and analyzing around projects. Its infinite canvas, powerful diagramming and drawing capabilities, along with real-time collaboration, enable teams to centralize documents, resources, tasks, and communication, creating a single source of truth for effective decision-making and increased productivity. It facilitates synchronous and asynchronous collaboration through in-app video conferencing, live mouse tracking and synced change previews, and comment discussion threads.

Company Details


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Awards & Recognition

Creately won the following awards in the Whiteboard Software category

Creately Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Creately.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

76 Plan to Renew

71 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Creately?

3% Negative
24% Neutral
73% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Caring

Feature Ratings

Average 78

Collaboration

81

Sticky Notes

80

Record, Save, and Export Canvases

79

Multimedia Content

79

Infinite Canvas

78

Role-Based Access

78

Surveys and Polling

77

Screen Sharing

77

Integration with Meeting Solutions

75

Annotation

75

Vendor Capability Ratings

Average 75

Ease of IT Administration

79

Ease of Implementation

78

Quality of Features

78

Vendor Support

76

Usability and Intuitiveness

76

Availability and Quality of Training

75

Ease of Data Integration

75

Business Value Created

74

Ease of Customization

74

Breadth of Features

72

Product Strategy and Rate of Improvement

72

Creately Screenshots

Creately Videos

Creately Reviews

Simon D.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Good enough for flowcharts

Likeliness to Recommend

9 /10

What differentiates Creately from other similar products?

It can be used for workflows as well as organizational charts

What is your favorite aspect of this product?

User-friendly interface to select the type of diagram I want and the auto save option saves time.

What do you dislike most about this product?

Add document is under the folder and not available from the dashboard.

What recommendations would you give to someone considering this product?

Good tool to draw concept diagrams and share with stakeholders easily.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Jack Z.

  • Role: Human Resources
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Useful in the development of company workflows

Likeliness to Recommend

8 /10

What differentiates Creately from other similar products?

I found significant value in the software, particularly the convenient interfaces with Google Docs and the usefulness of the included templates. Simply put, it aids my visualization; I despise the time-consuming process of creating a shoddy diagram in google documents or anything, and this is quite near to what I want. I no longer need paper and pencil to draw schematics because of this tool.

What is your favorite aspect of this product?

I appreciate all the options for personalization that Creately provides. Although I disagree that it can replace Notion, I find it to be a pleasant complement. My work project requires me to design a complicated diagram. And I can tailor Creately to my specific requirements with regards to all the available customization options. The end result is intricate yet all-encompassing.

What do you dislike most about this product?

Monthly or annual dues. I jest, of course. Creately has no flaws that I can find. The subscription costs are acceptable, especially considering the constant updates and new features. The website is extremely task-driven, to the point that it can cause Chrome to crash or cause RAM to run out. Lightening it up should be a priority.Reduce the number of parallel processes that aren't absolutely necessary.

What recommendations would you give to someone considering this product?

When I needed to make a diagram for one of my projects but didn't have the appropriate software, I turned to Creatly. Since then, I've been able to solve all my diagram-making woes using this excellent tool. The information is fascinating and full of tools I can use in my professional diagramming and planning.

Pros

  • Enables Productivity
  • Efficient Service
  • Inspires Innovation
  • Transparent

Benjamin Z.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Great UML Software Design Tool

Likeliness to Recommend

8 /10

What differentiates Creately from other similar products?

It's easy to find what you need in Creately's many software design tools. The workspace's UI is incredibly user-friendly and straightforward, making it a breeze to create UML diagrams. With Creately, I no longer have to spend as much time or mental energy developing system architectures, activity diagrams, etc. as I did before.

What is your favorite aspect of this product?

The UI is so straightforward that even a caveman could use it. The fact that we may choose between a free plan and an enterprise plan is the single best thing about it. It seems like they've been changing the whole system, so maybe they're fixing things for our own good. However, as a whole, this is a decent website. In college, this software has been invaluable to me.

What do you dislike most about this product?

The only drawback is that the user experience of the web application may be improved more so that making updates to the charts is much simpler. When first starting out with the software, it can be a little annoying to have to manually name all the arrows. Getting the arrow just right requires a bit of fiddling.

What recommendations would you give to someone considering this product?

I frequently find myself in need of making elaborate diagrams for use in system design and application development. I can quickly and easily make the diagrams I need with the help of Creately.

Pros

  • Over Delivered
  • Security Protects
  • Helps Innovate
  • Continually Improving Product

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