What is Copper?
A Google-recommended CRM, Copper integrates and works seamlessly with your Gmail, Calendar and Drive so you never have to switch tabs to add contacts, track emails, find files and manage tasks in your marketing and sales process.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceCopper Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Copper.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
90 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Copper?
Pros
- Generous Negotitation
- Respectful
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Account and Contact Management
Collaboration
Analytics and Reporting
Activity and Workflow Management
Sales Management
Marketing Management
Customer Service Management
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Vendor Support
Also Featured in...
Copper Videos
Introduction to Copper CRM
Copper Reviews
Chandan C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
Excellent tool for Sales Management
Likeliness to Recommend
What differentiates Copper from other similar products?
It compliments marketing and branding activities executed by Sales person from sending customized email templates to customers to tracking it.
What is your favorite aspect of this product?
You get everything at one place on Copper.
What do you dislike most about this product?
There can be workflows and some business use cases like raising COI.
What recommendations would you give to someone considering this product?
It is one of the best products for tracking and converting prospects to deals. the tools has AI elements to it and is useful to Organizations looking out to ease the workload of Sales persons.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Ana V.
- Role: Operations
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jul 2022
Highly recommend for ease of use.
Likeliness to Recommend
What differentiates Copper from other similar products?
The centralization of DB efforts, monitoring opportunities and the responsibility of people in projects. It's one of the first CRMs that people in our company have invested in because it's so easy to use. Copper is solving the problem of lack of communication in the company, with copper I can leave a note with what was achieved, so I don't have to report every tiny task to my superiors.
What is your favorite aspect of this product?
Copper finest feature is its interaction with Gmail. It looks and feels like Google platforms, which we've been using for at least a decade. New users do not appear to require as much onboarding as with other CRMs. The Copper Gmail plugin gives me access to all of our clients' information and to-do lists, which is quite useful when I'm reading my emails. Setting task reminders on your Google Calendar is fantastic.
What do you dislike most about this product?
I'd like to see a dark mode option because the white backdrop is a little too bright after gazing at a screen all day. And scrolling through businesses can be a little sluggish at times, but I'm quite sure that's a computer issue. You require Telegram integration, which is not currently achievable. There is no interface with Telegram! Copper could focus more on direct connectors to help us organize our platforms.
What recommendations would you give to someone considering this product?
If things get unorganized or chaotic, copper simply facilitates organizing for both the user and the company. In the previous two years, the tool has grown and gained new functionality. That is why I wholeheartedly suggest it as a daily work tool.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
Dominique B.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2022
Ease of managing contact information.
Likeliness to Recommend
What differentiates Copper from other similar products?
Having all contact information in one place saves a lot of time searching for client information, including but not limited to Gmail and LinkedIn connections. Sync your emails and import your current email contacts. The number of times you've contacted a connection or potential lead, as well as the date of your most recent interaction.
What is your favorite aspect of this product?
The finest feature of Copper, in my opinion, is how it tracks email conversations so that all of your search requirements are in one location. It's a significant improvement over my prior system. Copper, when utilized correctly, may provide some astonishing skills; as a business, you always want a full and effective follow-up. Copper has assisted our firm in reaching new heights and objectives.
What do you dislike most about this product?
There isn't much about copper that I dislike. When a customer's ownership changes, it takes some time to update not just the business but also each contact, but that's a tiny annoyance, and if I couldn't use it in my everyday life, I'd have to spend a lot more time being organized, as well as less time with my family So I have more advantages than disadvantages and I am quite pleased with this program.
What recommendations would you give to someone considering this product?
It works nicely for organizing your contact information. I've tested and utilized several CRM programs. I wish I had this from the beginning since it would have saved me a lot of hassles, time, and money.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
