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Copper

Copper

Composite Score
7.7 /10
CX Score
7.9 /10
Category
Copper
7.7 /10

What is Copper?

A Google-recommended CRM, Copper integrates and works seamlessly with your Gmail, Calendar and Drive so you never have to switch tabs to add contacts, track emails, find files and manage tasks in your marketing and sales process.

Company Details


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Awards & Recognition

Copper won the following awards in the Customer Relationship Management - Small Business category

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Copper Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Copper.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

90 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Copper?

3% Negative
8% Neutral
89% Positive

Pros

  • Generous Negotitation
  • Respectful
  • Fair
  • Reliable

Feature Ratings

Average 81

Lead Management

85

Account and Contact Management

84

Collaboration

84

Analytics and Reporting

81

Activity and Workflow Management

80

Sales Management

80

Marketing Management

77

Customer Service Management

75

Telephony and Call Center Management

75

Mobile

74

Vendor Capability Ratings

Average 79

Ease of Implementation

84

Business Value Created

82

Usability and Intuitiveness

81

Product Strategy and Rate of Improvement

80

Ease of Data Integration

80

Quality of Features

80

Breadth of Features

78

Ease of IT Administration

77

Ease of Customization

77

Availability and Quality of Training

76

Vendor Support

76

Copper Videos

Copper Reviews

brandi c.

  • Role: Operations
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Fantastic product, helps with team organization!

Likeliness to Recommend

10 /10

What differentiates Copper from other similar products?

Copper is multi functional

What is your favorite aspect of this product?

Data is kept in one place.

What do you dislike most about this product?

The mobile view, still works but I prefer desktop view

What recommendations would you give to someone considering this product?

If your company has a-lot of data entry and note taken across employees, copper is for you!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Wastes Time
  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Sep 2022

Collaboration with ald the company

Likeliness to Recommend

10 /10

Pros

  • Efficient Service
  • Effective Service
  • Saves Time
  • Altruistic
  • Role: Operations
  • Industry: Finance
  • Involvement: Initial Implementation
Validated Review
Anonymous Reviewer

Submitted Sep 2022

Easy to use, but hard to integrate with other apps

Likeliness to Recommend

7 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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