What is ConnectWise Screen Connect?
Remote Support Software to deliver direct and fast service to customers manage desktops, mobile devices, and more on demand with ConnectWise ScreenConnect™ Support. Full, attended remote control capabilities that allow technicians to deliver direct and fast service to customers, anytime and anywhere, right from their device. They can swoop in to provide help desk-style services, including break/fix services, on the spot and on the fly, expediting ticket resolution and getting customers back to work faster.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
1
Since last award
100 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise Screen Connect?
Pros
- Enables Productivity
- Helps Innovate
- Performance Enhancing
- Unique Features
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Remote Support
Attended and Unattended Remote Access
Role-Based Access Controls
Real User Monitoring
Discovery
Web & Desktop Conferencing
Intelligence Reports
Audit Management
Augmented Reality Remote Assistance
Vendor Capability Ratings
Business Value Created
Quality of Features
Usability and Intuitiveness
Vendor Support
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
ConnectWise Screen Connect Reviews
Harry Q.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Easy to use
Likeliness to Recommend
What differentiates ConnectWise Screen Connect from other similar products?
Easy to manage
What is your favorite aspect of this product?
Easy to use and manage
What do you dislike most about this product?
Nothing to dislike
What recommendations would you give to someone considering this product?
Download login and setup
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Unique Features
Sam C.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Best product connect wise have. Use daily!
Likeliness to Recommend
What differentiates ConnectWise Screen Connect from other similar products?
Has the most features and hardly any issues.
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Nothing it is a great product.
What recommendations would you give to someone considering this product?
Use it and you will see how good it is.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Anthony E.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Nov 2023
Heavily used on remote support and has delivered
Likeliness to Recommend
What differentiates ConnectWise Screen Connect from other similar products?
Each time I connect the end user is amazed at how quick I can connect with them not having to do anything
What is your favorite aspect of this product?
Gives us remote access and screen share capabilities to all types of machines, and allowing us to remotely control and fix issues
What do you dislike most about this product?
Usage on mobile devices can sometimes be very challenging. Works best mostly with Windows devices
What recommendations would you give to someone considering this product?
This has helped our support team speed up the help they can provide
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing