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ConnectWise Screen Connect Logo Award Winner Product Badge
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ConnectWise

ConnectWise Screen Connect

8.7 /10
Category
ConnectWise Screen Connect
8.7 /10

What is ConnectWise Screen Connect?

Remote Support Software to deliver direct and fast service to customers manage desktops, mobile devices, and more on demand with ConnectWise ScreenConnect™ Support. Full, attended remote control capabilities that allow technicians to deliver direct and fast service to customers, anytime and anywhere, right from their device. They can swoop in to provide help desk-style services, including break/fix services, on the spot and on the fly, expediting ticket resolution and getting customers back to work faster.

Company Details


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Awards & Recognition

ConnectWise Screen Connect won the following awards in the Remote Support category

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ConnectWise Screen Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Screen Connect.

91 Likeliness to Recommend

1
Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Screen Connect?

0% Negative
8% Neutral
92% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Performance Enhancing
  • Unique Features

Feature Ratings

Average 90

Remote Control

95

Remote Support

93

Attended and Unattended Remote Access

91

Role-Based Access Controls

86

Real User Monitoring

85

Discovery

85

Web & Desktop Conferencing

83

Intelligence Reports

81

Audit Management

81

Augmented Reality Remote Assistance

81

Vendor Capability Ratings

Average 86

Business Value Created

90

Quality of Features

89

Usability and Intuitiveness

88

Vendor Support

88

Breadth of Features

87

Ease of IT Administration

87

Ease of Data Integration

87

Ease of Implementation

85

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Ease of Customization

80

ConnectWise Screen Connect Reviews

Harry Q.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to use

Likeliness to Recommend

10 /10

What differentiates ConnectWise Screen Connect from other similar products?

Easy to manage

What is your favorite aspect of this product?

Easy to use and manage

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

Download login and setup

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

Sam C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Best product connect wise have. Use daily!

Likeliness to Recommend

10 /10

What differentiates ConnectWise Screen Connect from other similar products?

Has the most features and hardly any issues.

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Nothing it is a great product.

What recommendations would you give to someone considering this product?

Use it and you will see how good it is.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Anthony E.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Heavily used on remote support and has delivered

Likeliness to Recommend

9 /10

What differentiates ConnectWise Screen Connect from other similar products?

Each time I connect the end user is amazed at how quick I can connect with them not having to do anything

What is your favorite aspect of this product?

Gives us remote access and screen share capabilities to all types of machines, and allowing us to remotely control and fix issues

What do you dislike most about this product?

Usage on mobile devices can sometimes be very challenging. Works best mostly with Windows devices

What recommendations would you give to someone considering this product?

This has helped our support team speed up the help they can provide

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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