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ConnectWise

ConnectWise PSA

Composite Score
7.5 /10
CX Score
7.6 /10
Category
ConnectWise PSA
7.5 /10

What is ConnectWise PSA?

Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.

Company Details


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Awards & Recognition

ConnectWise PSA won the following awards in the Professional Services Automation category

ConnectWise PSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise PSA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

87 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise PSA?

4% Negative
8% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Efficient Service
  • Fair

Cons

  • Slower Product Innovation
  • Leverages Incumbent Status

Feature Ratings

Average 76

Security

81

Task Management and Workflow

81

Resource Management

80

Team Collaboration

78

Project Management

78

Auditability

77

Time Management

76

Expense Detail Tracking

76

Knowledgebase

75

Reporting

75

Process Automation

73

Vendor Capability Ratings

Average 74

Breadth of Features

80

Ease of IT Administration

80

Quality of Features

79

Business Value Created

78

Ease of Data Integration

76

Usability and Intuitiveness

75

Ease of Implementation

75

Ease of Customization

72

Availability and Quality of Training

71

Product Strategy and Rate of Improvement

66

Vendor Support

62

ConnectWise PSA Reviews

Jess H.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2021

Easy to use, great for what we do

Likeliness to Recommend

9 /10

What differentiates ConnectWise PSA from other similar products?

Its accessibility and functionality, as well as customization

What is your favorite aspect of this product?

the customer opportunity platform - and how we have integrated this with our quoting tools

What do you dislike most about this product?

Lack of availability of plug ins, and that the customer service team work off US time!

What recommendations would you give to someone considering this product?

not the best stock tool, but a brilliant customer management platform when used correctly

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Client Friendly Policies

Cons

  • Slower Product Innovation
  • Charges for Enhancements

James M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Good Product, would recommend

Likeliness to Recommend

8 /10

What differentiates ConnectWise PSA from other similar products?

Everything in one place, from service board to billing to inventory management.

What is your favorite aspect of this product?

The service ticket management

What do you dislike most about this product?

Invoicing is long winded

What recommendations would you give to someone considering this product?

If you're looking for a one stop solution for all aspects of service, this is the one for you.

Pros

  • Includes Product Enhancements
  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Role: Operations
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2021

Great Features, A* product, would recommend

Likeliness to Recommend

9 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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