What is ConnectWise PSA?
Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
87 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+72 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise PSA?
Pros
- Respectful
- Reliable
- Efficient Service
- Fair
Cons
- Slower Product Innovation
- Leverages Incumbent Status
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Security
Task Management and Workflow
Resource Management
Team Collaboration
Project Management
Auditability
Time Management
Expense Detail Tracking
Knowledgebase
Reporting
Process Automation
Vendor Capability Ratings
Breadth of Features
Ease of IT Administration
Quality of Features
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Ease of Implementation
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
ConnectWise PSA Reviews
Jess H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2021
Easy to use, great for what we do
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
Its accessibility and functionality, as well as customization
What is your favorite aspect of this product?
the customer opportunity platform - and how we have integrated this with our quoting tools
What do you dislike most about this product?
Lack of availability of plug ins, and that the customer service team work off US time!
What recommendations would you give to someone considering this product?
not the best stock tool, but a brilliant customer management platform when used correctly
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Client Friendly Policies
Cons
- Slower Product Innovation
- Charges for Enhancements
James M.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2021
Good Product, would recommend
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
Everything in one place, from service board to billing to inventory management.
What is your favorite aspect of this product?
The service ticket management
What do you dislike most about this product?
Invoicing is long winded
What recommendations would you give to someone considering this product?
If you're looking for a one stop solution for all aspects of service, this is the one for you.
Pros
- Includes Product Enhancements
- Helps Innovate
- Continually Improving Product
- Reliable
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2021
Great Features, A* product, would recommend
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features