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ConnectWise

ConnectWise PSA

Composite Score
7.5 /10
CX Score
7.6 /10
Category
ConnectWise PSA
7.5 /10

What is ConnectWise PSA?

Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.

Company Details


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Awards & Recognition

ConnectWise PSA won the following awards in the Professional Services Automation category

ConnectWise PSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise PSA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

87 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise PSA?

4% Negative
8% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Efficient Service
  • Fair

Cons

  • Slower Product Innovation
  • Leverages Incumbent Status

Feature Ratings

Average 76

Security

81

Task Management and Workflow

81

Resource Management

80

Team Collaboration

78

Project Management

78

Auditability

77

Time Management

76

Expense Detail Tracking

76

Knowledgebase

75

Reporting

75

Process Automation

73

Vendor Capability Ratings

Average 74

Breadth of Features

80

Ease of IT Administration

80

Quality of Features

79

Business Value Created

78

Ease of Data Integration

76

Usability and Intuitiveness

75

Ease of Implementation

75

Ease of Customization

72

Availability and Quality of Training

71

Product Strategy and Rate of Improvement

66

Vendor Support

62

ConnectWise PSA Reviews

Silvana G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Using ConnectWise, makes your life easier.

Likeliness to Recommend

9 /10

What differentiates ConnectWise PSA from other similar products?

ConnectWise it is very easy to navigate and use. This is the biggest difference.

What is your favorite aspect of this product?

The ticket system was just perfect. It makes it very easy to allocate tickets to technicians.

What do you dislike most about this product?

I wish it was more developed in the accounting industry.

What recommendations would you give to someone considering this product?

If you are in the IT field, this is the software to go. Don’t waste your money and your time with other softwares.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Matt R.

  • Role: C-Level
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

A very, very, very powerful tool.

Likeliness to Recommend

8 /10

What differentiates ConnectWise PSA from other similar products?

One of the first cloud based tools. One of the industry standards.

What is your favorite aspect of this product?

Flexibility, reporting and workflows.

What do you dislike most about this product?

The amount of effort you need to put in to get the best out of the product.

What recommendations would you give to someone considering this product?

Make you sure follow their blueprints and workflow. If you can accommodate the software, you'll get best use out of it.

Pros

  • Reliable
  • Enables Productivity
  • Caring
  • Saves Time

Cons

  • Vendor's Interest First
  • Less Generous
  • Under Delivered

Pankaj B.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Small package, big surprise.

Likeliness to Recommend

10 /10

What differentiates ConnectWise PSA from other similar products?

It has some unique features which are not available in the competition. Such as, queuing the queries, remote connect, backstage, app push, etc.

What is your favorite aspect of this product?

Remote control

What do you dislike most about this product?

Not as of now

What recommendations would you give to someone considering this product?

To use it for efficiency

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Effective Service

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