What is ConnectWise PSA?
Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
87 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+72 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise PSA?
Pros
- Respectful
- Reliable
- Efficient Service
- Fair
Cons
- Slower Product Innovation
- Leverages Incumbent Status
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Security
Task Management and Workflow
Resource Management
Team Collaboration
Project Management
Auditability
Time Management
Expense Detail Tracking
Knowledgebase
Reporting
Process Automation
Vendor Capability Ratings
Breadth of Features
Ease of IT Administration
Quality of Features
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Ease of Implementation
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
ConnectWise PSA Reviews
Silvana G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Using ConnectWise, makes your life easier.
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
ConnectWise it is very easy to navigate and use. This is the biggest difference.
What is your favorite aspect of this product?
The ticket system was just perfect. It makes it very easy to allocate tickets to technicians.
What do you dislike most about this product?
I wish it was more developed in the accounting industry.
What recommendations would you give to someone considering this product?
If you are in the IT field, this is the software to go. Don’t waste your money and your time with other softwares.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Matt R.
- Role: C-Level
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
A very, very, very powerful tool.
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
One of the first cloud based tools. One of the industry standards.
What is your favorite aspect of this product?
Flexibility, reporting and workflows.
What do you dislike most about this product?
The amount of effort you need to put in to get the best out of the product.
What recommendations would you give to someone considering this product?
Make you sure follow their blueprints and workflow. If you can accommodate the software, you'll get best use out of it.
Pros
- Reliable
- Enables Productivity
- Caring
- Saves Time
Cons
- Vendor's Interest First
- Less Generous
- Under Delivered
Pankaj B.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Mar 2024
Small package, big surprise.
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
It has some unique features which are not available in the competition. Such as, queuing the queries, remote connect, backstage, app push, etc.
What is your favorite aspect of this product?
Remote control
What do you dislike most about this product?
Not as of now
What recommendations would you give to someone considering this product?
To use it for efficiency
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Effective Service