What is ConnectWise PSA?
Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
87 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+72 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise PSA?
Pros
- Respectful
- Reliable
- Efficient Service
- Fair
Cons
- Slower Product Innovation
- Leverages Incumbent Status
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Security
Task Management and Workflow
Resource Management
Team Collaboration
Project Management
Auditability
Time Management
Expense Detail Tracking
Knowledgebase
Reporting
Process Automation
Vendor Capability Ratings
Breadth of Features
Ease of IT Administration
Quality of Features
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Ease of Implementation
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
ConnectWise PSA Reviews
Presh M.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Great Product for small organizations!
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
- Ease of Use and intuitive UI - Awesome Customer Support Team - Top notch content delivery by ConnectWise Academy One can very easily navigate between different boards in a matter of few clicks. Audit trail feature is useful to understand who made changes to a particular Service Ticket. Provision to automate duplicate ticket creation on a separate board used exclusively by us to reduce the manual workload on the team's resources.
What is your favorite aspect of this product?
I enjoyed the simplicity of the UI which is capable of beating even the best ones out there. The similarity between different screens and able to jump between different ones without any inconvenience. It made my life so easy as a support professional when I had to quickly look for a particular ticket not knowing to which department it belonged to . All i had was a specific keyword and UI knowledge to reach the location in order to access the required information without making any errors or creating unwanted changes within the system.
What do you dislike most about this product?
It is ideal for small organizations which are not complex enough and do not process large scale orders. This is due to the several features which are missing which hinder collaboration and flow of information between different departments - One cannot put in a member of a department within internal notes section but has to send an email using discussion tab where there is a risk of email going to the customer itself which is represented by small boxes and in case when one is in a hurry which more often than not one is, sets a chain of events enough to put you in a tight spot.
What recommendations would you give to someone considering this product?
When there is not enough need to look for incomplete information in the form of keywords parsing large amounts of data along with the need to collaborate with tight SLAs, then ConnectWise is ideal for you.
Pros
- Efficient Service
- Respectful
- Client Friendly Policies
- Security Protects
Cons
- Slower Product Innovation
- Commodity Features
- Wastes Time
Sam C.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Great product!
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
There is nothing you can not achieve with this product. Highly recommend.,
What is your favorite aspect of this product?
Being able to do everything that you want. Able to update tickets in a simple manor.
What do you dislike most about this product?
Single sign on not working.
What recommendations would you give to someone considering this product?
Easy to use.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Harry Q.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
Easy to use
What is your favorite aspect of this product?
Good Support
What do you dislike most about this product?
Customization
Pros
- Performance Enhancing
- Enables Productivity
- Effective Service
- Inspires Innovation
