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ConnectWise

ConnectWise PSA

Composite Score
7.5 /10
CX Score
7.6 /10
Category
ConnectWise PSA
7.5 /10

What is ConnectWise PSA?

Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.

Company Details


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Awards & Recognition

ConnectWise PSA won the following awards in the Professional Services Automation category

ConnectWise PSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise PSA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

87 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise PSA?

4% Negative
8% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Efficient Service
  • Fair

Cons

  • Slower Product Innovation
  • Leverages Incumbent Status

Feature Ratings

Average 76

Security

81

Task Management and Workflow

81

Resource Management

80

Team Collaboration

78

Project Management

78

Auditability

77

Time Management

76

Expense Detail Tracking

76

Knowledgebase

75

Reporting

75

Process Automation

73

Vendor Capability Ratings

Average 74

Breadth of Features

80

Ease of IT Administration

80

Quality of Features

79

Business Value Created

78

Ease of Data Integration

76

Usability and Intuitiveness

75

Ease of Implementation

75

Ease of Customization

72

Availability and Quality of Training

71

Product Strategy and Rate of Improvement

66

Vendor Support

62

ConnectWise PSA Reviews

Garry T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Comprehensive Professional Services Automation

Likeliness to Recommend

8 /10

What differentiates ConnectWise PSA from other similar products?

ConnectWise Ecosystem Integration, Customisability

What is your favorite aspect of this product?

Centralised Project/Ticket

What do you dislike most about this product?

Enhance User Interface and Usability

What recommendations would you give to someone considering this product?

Streamline Workflows

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Callum T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Powerful product

Likeliness to Recommend

10 /10

What differentiates ConnectWise PSA from other similar products?

Service desk and ticketing

What is your favorite aspect of this product?

Integration with other ConnectWise products

What do you dislike most about this product?

ser interface and usability

What recommendations would you give to someone considering this product?

Learn it.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

Cameron C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Very powerful product!

Likeliness to Recommend

10 /10

What differentiates ConnectWise PSA from other similar products?

The power of the tool

What is your favorite aspect of this product?

Not much you cant really do

What do you dislike most about this product?

Hard learning curve

What recommendations would you give to someone considering this product?

Invest time into the product.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Efficient Service

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