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ConnectWise

ConnectWise PSA

Composite Score
7.5 /10
CX Score
7.6 /10
Category
ConnectWise PSA
7.5 /10

What is ConnectWise PSA?

Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.

Company Details


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Awards & Recognition

ConnectWise PSA won the following awards in the Professional Services Automation category

ConnectWise PSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise PSA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

87 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise PSA?

4% Negative
8% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Efficient Service
  • Fair

Cons

  • Slower Product Innovation
  • Leverages Incumbent Status

Feature Ratings

Average 76

Security

81

Task Management and Workflow

81

Resource Management

80

Team Collaboration

78

Project Management

78

Auditability

77

Time Management

76

Expense Detail Tracking

76

Knowledgebase

75

Reporting

75

Process Automation

73

Vendor Capability Ratings

Average 74

Breadth of Features

80

Ease of IT Administration

80

Quality of Features

79

Business Value Created

78

Ease of Data Integration

76

Usability and Intuitiveness

75

Ease of Implementation

75

Ease of Customization

72

Availability and Quality of Training

71

Product Strategy and Rate of Improvement

66

Vendor Support

62

ConnectWise PSA Reviews

Fabienne B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Ideal for task managers

Likeliness to Recommend

10 /10

What differentiates ConnectWise PSA from other similar products?

Our program has been the most important thing for the company since its implementation; because the colleagues feel more comfortable using it, the projects can be appreciated in a more straightforward and optimized way.

What is your favorite aspect of this product?

The software is very incredible has proven to be an excellent ally for the operation and control of the activities; the workflow has been very influential in having good productivity. The support is extraordinary to achieve confidence in the self-management processes of the software.

What do you dislike most about this product?

I don't like that the program has a very high price; they should reconsider the offer to get a more verified demand for the product.

What recommendations would you give to someone considering this product?

There are many facets to the program; we like it because we can make a brilliant connection that will help create very fluid and exciting support in the industry. ConnectWise Manage will help you to be more productive.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Asif S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

"Fantastic product!"

Likeliness to Recommend

10 /10

What differentiates ConnectWise PSA from other similar products?

Partners can use it as a single-entry point into the ConnectWise Ecosystem. CW Home combines multiple websites and portals into one, easy-to-use platform. The service is very good comparatively.

What is your favorite aspect of this product?

Control is my favorite

What do you dislike most about this product?

Not sure as it has a wide range of products and services.

What recommendations would you give to someone considering this product?

Highly recommendable to small business owners and MSP.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Aditya prakash S.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2021

"Easy to use, but a bit pricey."

Likeliness to Recommend

10 /10

What differentiates ConnectWise PSA from other similar products?

Easy interface

What is your favorite aspect of this product?

Its Interface

What do you dislike most about this product?

Integration

What recommendations would you give to someone considering this product?

Integration

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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