What is ConnectWise PSA?
Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
87 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+72 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise PSA?
Pros
- Respectful
- Reliable
- Efficient Service
- Fair
Cons
- Slower Product Innovation
- Leverages Incumbent Status
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Security
Task Management and Workflow
Resource Management
Team Collaboration
Project Management
Auditability
Time Management
Expense Detail Tracking
Knowledgebase
Reporting
Process Automation
Vendor Capability Ratings
Breadth of Features
Ease of IT Administration
Quality of Features
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Ease of Implementation
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
ConnectWise PSA Reviews
Fabienne B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2021
Ideal for task managers
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
Our program has been the most important thing for the company since its implementation; because the colleagues feel more comfortable using it, the projects can be appreciated in a more straightforward and optimized way.
What is your favorite aspect of this product?
The software is very incredible has proven to be an excellent ally for the operation and control of the activities; the workflow has been very influential in having good productivity. The support is extraordinary to achieve confidence in the self-management processes of the software.
What do you dislike most about this product?
I don't like that the program has a very high price; they should reconsider the offer to get a more verified demand for the product.
What recommendations would you give to someone considering this product?
There are many facets to the program; we like it because we can make a brilliant connection that will help create very fluid and exciting support in the industry. ConnectWise Manage will help you to be more productive.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Asif S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2021
"Fantastic product!"
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
Partners can use it as a single-entry point into the ConnectWise Ecosystem. CW Home combines multiple websites and portals into one, easy-to-use platform. The service is very good comparatively.
What is your favorite aspect of this product?
Control is my favorite
What do you dislike most about this product?
Not sure as it has a wide range of products and services.
What recommendations would you give to someone considering this product?
Highly recommendable to small business owners and MSP.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Aditya prakash S.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2021
"Easy to use, but a bit pricey."
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
Easy interface
What is your favorite aspect of this product?
Its Interface
What do you dislike most about this product?
Integration
What recommendations would you give to someone considering this product?
Integration
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing