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ConnectWise

ConnectWise PSA

7.5 /10
Category
ConnectWise PSA
7.5 /10

What is ConnectWise PSA?

Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.

Company Details


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Awards & Recognition

ConnectWise PSA won the following awards in the Professional Services Automation category

ConnectWise PSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise PSA.

83 Likeliness to Recommend

87 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise PSA?

4% Negative
8% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Efficient Service
  • Fair

Cons

  • Slower Product Innovation
  • Leverages Incumbent Status

Feature Ratings

Average 76

Security

81

Task Management and Workflow

81

Resource Management

80

Team Collaboration

78

Project Management

78

Auditability

77

Time Management

76

Expense Detail Tracking

76

Knowledgebase

75

Reporting

75

Process Automation

73

Vendor Capability Ratings

Average 74

Breadth of Features

80

Ease of IT Administration

80

Quality of Features

78

Business Value Created

78

Ease of Data Integration

76

Usability and Intuitiveness

75

Ease of Implementation

75

Ease of Customization

72

Availability and Quality of Training

71

Product Strategy and Rate of Improvement

66

Vendor Support

62

ConnectWise PSA Reviews

Narender V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Great IT and Automation Solution for Service

Likeliness to Recommend

10 /10

What differentiates ConnectWise PSA from other similar products?

The software is incredible and has proven to be an excellent ally for the operation and control of the activities; the workflow has been very influential in having good productivity. The support is extraordinary to achieve confidence in the self-management processes of the software.

What is your favorite aspect of this product?

Since its launch, it is the most important because colleagues feel more comfortable with it and can evaluate projects more efficiently and concisely. There are many aspects to the program, and we like it because it can make us brilliant partners who can help create very fluid and exciting support in the industry. ConnectWise Manage can help you improve the efficiency of your work.

What do you dislike most about this product?

The reporting is not user friendly, even basic reports require a lot of scripting.

What recommendations would you give to someone considering this product?

The use of ConnectWise Manage in my organization has been consistent of an optimal management of our data and the organized management of our systems and production processes, it is an incredible tool that has allowed us to centralize all the information of our business in the same environment. It has a very attractive interface, it integrates with third party tools without any complications and its customer service and support is first class.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

PRASHANT K.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

An award-winning PSA

Likeliness to Recommend

9 /10

What differentiates ConnectWise PSA from other similar products?

The use of ConnectWise Manage in my organization has been consistent of an optimal management of our data and the organized management of our systems and production processes, it is an incredible tool that has allowed us to centralize all the information of our business in the same environment. It has a very attractive interface, it integrates with third party tools without any complications and its customer service and support is first class.

What is your favorite aspect of this product?

Once it's "properly configured", Manage does a great job as a ticketing system. It can be quite powerful and there seems to be lots of integrations available. ConnectWise offers all the details of communication, including chats, calls, and also content sharing. ConnectWise demands so little, hence, users can fully subscribe from the product.

What do you dislike most about this product?

I don't like that the program has a very high price; they should reconsider the offer to get a more verified demand for the product.

What recommendations would you give to someone considering this product?

ConnectWise has many programs/add-ons available. However, it appears these add-ons were from completely different companies that may have been purchased and brought in. Each program's interface is different. Before making a commitment to ConnectWise, I would recommend looking at all the other managed services options available.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Michelle M.

  • Role: Operations
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Digital, Advanced and Sufficient Program

Likeliness to Recommend

10 /10

What differentiates ConnectWise PSA from other similar products?

ConnectWise Manage focuses on time management, where every activity is conducted within the least time possible, to ensure there is utilization of resources. Further, ConnectWise Manage tracks the expenses details, for the purpose of accountability to the staff.

What is your favorite aspect of this product?

Process automation is the credible feature that ConnectWise Manage helps us in, and time or resources end up being well utilized. Also, ConnectWise Manage incorporates the workflow and task management, where allocation of the required resources is made.

What do you dislike most about this product?

ConnectWise Manage is functional on Windows, Android devices, but not efficient with Apple products like IOS or iPhone. The need for this is to include all people who need the service to the equation or program list.

What recommendations would you give to someone considering this product?

ConnectWise Manage understands the diversity in the market, and the importance of digital power. The resources that ConnectWise Manager requires are minimal, when compared with the product gains. More so, ConnectWise Manage has close supervision or all the resources that a company own.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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