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ConnectWise

ConnectWise PSA

7.5 /10
Category
ConnectWise PSA
7.5 /10

What is ConnectWise PSA?

Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.

Company Details


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Awards & Recognition

ConnectWise PSA won the following awards in the Professional Services Automation category

ConnectWise PSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise PSA.

83 Likeliness to Recommend

87 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise PSA?

4% Negative
8% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Efficient Service
  • Fair

Cons

  • Slower Product Innovation
  • Leverages Incumbent Status

Feature Ratings

Average 76

Security

81

Task Management and Workflow

81

Resource Management

80

Team Collaboration

78

Project Management

78

Auditability

77

Time Management

76

Expense Detail Tracking

76

Knowledgebase

75

Reporting

75

Process Automation

73

Vendor Capability Ratings

Average 74

Breadth of Features

80

Ease of IT Administration

80

Quality of Features

78

Business Value Created

78

Ease of Data Integration

76

Usability and Intuitiveness

75

Ease of Implementation

75

Ease of Customization

72

Availability and Quality of Training

71

Product Strategy and Rate of Improvement

66

Vendor Support

62

ConnectWise PSA Reviews

Eric P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2021

Fantastic product but needs to adapt to times

Likeliness to Recommend

8 /10

What differentiates ConnectWise PSA from other similar products?

The care that the ConnectWise Manage team has for its users are unmatched with any other companies in similar verticals that I've worked with before. They constantly have a service team ready for any help or issues that you might have and their proactive approach ensures that you'll always be taken care of, as opposed to reactive or ignored help when you need it best.

What is your favorite aspect of this product?

The functionality of the system can allow for collaboration between yourself and your team in a way that saves time and efficiency on multiple levels. You can assign to teammates and allow for needs and processes to be interactive with your own calendar and email needs. Nothing will be missed in this system.

What do you dislike most about this product?

The hardest part of this product is the inability to adapt. It hasn't changed or been altered much recently and while it still achieves what I'm looking for, so adaption and new features would be great.

What recommendations would you give to someone considering this product?

I would highly recommend taking advantage of the service and support staff that is offered prior to and during use. Their team is professional and it's better to get ahead of understanding the system than having to be reactive to the system.

Pros

  • Reliable
  • Transparent
  • Enables Productivity
  • Trustworthy

Cons

  • Slower Product Innovation
  • Wastes Time
  • Vendor Friendly Policies

James M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Good interface, stock system needs improvement

Likeliness to Recommend

8 /10

What differentiates ConnectWise PSA from other similar products?

One stop shop for everything

What is your favorite aspect of this product?

Service board

What do you dislike most about this product?

Inventory management

What recommendations would you give to someone considering this product?

get it it does everything

Pros

  • Performance Enhancing
  • Unique Features
  • Effective Service
  • Caring

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Inspiring

Matthew D.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Complex, dated, terrible service, disappointing

Likeliness to Recommend

3 /10

What differentiates ConnectWise PSA from other similar products?

Connectwise manage is built for MSPs with a heavy focus on billing time and products.

What is your favorite aspect of this product?

My favourite aspect is the new client portal which is modern, customisable and easy to configure. It also allows SSO integration with Microsoft and Google so clients can easily sign in

What do you dislike most about this product?

The customer support is extremely poor. Account managers constantly change, the account management structure is confusing with multiple different contacts, technical support team are not knowledgeable. Initial deployment support was group based, we were left to fend for ourselves after deployment and set up to fail.

What recommendations would you give to someone considering this product?

If you decide to use Connectwise, ensure you invest heavily in professional services to get it set up correctly and efficiently or it will cost you more in the long run.

Pros

  • Reliable
  • Security Protects

Cons

  • Slower Product Innovation
  • Less Effective Service
  • Less Respectful

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