This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-877-281-0480 (US/CAN) or
+1-519-936-2659 (International)

ConnectWise

ConnectWise PSA

Composite Score

7.5 /10

CX Score

7.6 /10

54 Reviews Write a Review

What is ConnectWise PSA?

Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

ConnectWise PSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise PSA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

87 Plan to Renew

77 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise PSA?

4% Negative

8% Neutral

88% Positive

Pros

Respectful
Reliable
Efficient Service
Fair

Cons

Slower Product Innovation
Leverages Incumbent Status

Feature Ratings

Average 76

Security

Task Management and Workflow

Resource Management

Team Collaboration

Project Management

Auditability

Time Management

Expense Detail Tracking

Knowledgebase

Reporting

Process Automation

Vendor Capability Ratings

Average 74

Breadth of Features

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

ConnectWise PSA Reviews

Eric P.

Role: Sales Marketing
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2021

Fantastic product but needs to adapt to times

Likeliness to Recommend

8 /10

What differentiates ConnectWise PSA from other similar products?

The care that the ConnectWise Manage team has for its users are unmatched with any other companies in similar verticals that I've worked with before. They constantly have a service team ready for any help or issues that you might have and their proactive approach ensures that you'll always be taken care of, as opposed to reactive or ignored help when you need it best.

What is your favorite aspect of this product?

The functionality of the system can allow for collaboration between yourself and your team in a way that saves time and efficiency on multiple levels. You can assign to teammates and allow for needs and processes to be interactive with your own calendar and email needs. Nothing will be missed in this system.

What do you dislike most about this product?

The hardest part of this product is the inability to adapt. It hasn't changed or been altered much recently and while it still achieves what I'm looking for, so adaption and new features would be great.

What recommendations would you give to someone considering this product?

I would highly recommend taking advantage of the service and support staff that is offered prior to and during use. Their team is professional and it's better to get ahead of understanding the system than having to be reactive to the system.

Pros

Reliable
Transparent
Enables Productivity
Trustworthy

Cons

Slower Product Innovation
Wastes Time
Vendor Friendly Policies

James M.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Good interface, stock system needs improvement

Likeliness to Recommend

8 /10

What differentiates ConnectWise PSA from other similar products?

One stop shop for everything

What is your favorite aspect of this product?

Service board

What do you dislike most about this product?

Inventory management

What recommendations would you give to someone considering this product?

get it it does everything

Pros

Performance Enhancing
Unique Features
Effective Service
Caring

Cons

Inhibits Innovation
Slower Product Innovation
Less Inspiring

Matthew D.

Role: C-Level
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Complex, dated, terrible service, disappointing

Likeliness to Recommend

3 /10

What differentiates ConnectWise PSA from other similar products?

Connectwise manage is built for MSPs with a heavy focus on billing time and products.

What is your favorite aspect of this product?

My favourite aspect is the new client portal which is modern, customisable and easy to configure. It also allows SSO integration with Microsoft and Google so clients can easily sign in

What do you dislike most about this product?

The customer support is extremely poor. Account managers constantly change, the account management structure is confusing with multiple different contacts, technical support team are not knowledgeable. Initial deployment support was group based, we were left to fend for ourselves after deployment and set up to fail.

What recommendations would you give to someone considering this product?

If you decide to use Connectwise, ensure you invest heavily in professional services to get it set up correctly and efficiently or it will cost you more in the long run.

Pros

Reliable
Security Protects

Cons

Slower Product Innovation
Less Effective Service
Less Respectful

How We Deliver

ConnectWise PSA

What is ConnectWise PSA?

Company Details

Need Assistance?

Awards & Recognition

ConnectWise PSA Ratings

83 Likeliness to Recommend

87 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+72 Net Emotional Footprint

How much do users love ConnectWise PSA?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Security Permits customers to use their identity provider of choice to manage their sign on

Task Management and Workflow Supports triggers and events for process automation.

Resource Management Define and manage skillsets and align to specific blueprints/workshops, easily adjust and delete bookings based on resource utilization and staffing needs

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Project Management Plan all resources needed to execute projects

Auditability All changes to contracts are fully audit-trailed to improve controls

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Reporting Straightforward data storage with ability to create any reports easily.

Process Automation Supports process design with a point-and-click interface that lets user build processes

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

ConnectWise PSA Reviews

Eric P.

Fantastic product but needs to adapt to times

Likeliness to Recommend

Pros

Cons

James M.

Good interface, stock system needs improvement

Likeliness to Recommend

Pros

Cons

Matthew D.

Complex, dated, terrible service, disappointing

Likeliness to Recommend

Pros

Cons

Most Popular ConnectWise PSA Comparisons

SAP Professional Services Software

Kantata

BigTime

Wrike

Avaza

Accelo

Title

Feature Ratings

Security

Task Management and Workflow

Resource Management

Team Collaboration

Project Management

Auditability

Time Management

Expense Detail Tracking

Knowledgebase

Reporting

Process Automation

Vendor Capability Ratings

Breadth of Features

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support