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ConnectWise

ConnectWise PSA

7.5 /10
Category
ConnectWise PSA
7.5 /10

What is ConnectWise PSA?

Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.

Company Details


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Awards & Recognition

ConnectWise PSA won the following awards in the Professional Services Automation category

ConnectWise PSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise PSA.

83 Likeliness to Recommend

87 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise PSA?

4% Negative
8% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Efficient Service
  • Fair

Cons

  • Slower Product Innovation
  • Leverages Incumbent Status

Feature Ratings

Average 76

Security

81

Task Management and Workflow

81

Resource Management

80

Team Collaboration

78

Project Management

78

Auditability

77

Time Management

76

Expense Detail Tracking

76

Knowledgebase

75

Reporting

75

Process Automation

73

Vendor Capability Ratings

Average 74

Breadth of Features

80

Ease of IT Administration

80

Quality of Features

78

Business Value Created

78

Ease of Data Integration

76

Usability and Intuitiveness

75

Ease of Implementation

75

Ease of Customization

72

Availability and Quality of Training

71

Product Strategy and Rate of Improvement

66

Vendor Support

62

ConnectWise PSA Reviews

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Nov 2021

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Craig S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Easy to use and a well trusted name

Likeliness to Recommend

10 /10

What differentiates ConnectWise PSA from other similar products?

It keeps things well organized if you use it right. You can really go all out and make it your own. Whereas others have limitations, ConnectWise is the king of ticketing systems. I love working in it on a daily basis.

What is your favorite aspect of this product?

The workflows you can use to automate processes are easy to do and save a ton of time!

What do you dislike most about this product?

I need dark mode! I have to use a browser extension for it but man do I wish it had dark mode by default.

What recommendations would you give to someone considering this product?

ConnectWise is a bit pricey but if you're more than a few people or if you plan to grow you should for sure use ConnectWise, you'll be happy you did.

Pros

  • Efficient Service
  • Saves Time
  • Respectful
  • Altruistic

Cons

  • Less Caring
  • Vendor Friendly Policies
  • Under Delivered

Luke M.

  • Role: Operations
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2021

Easy to use, great product

Likeliness to Recommend

8 /10

What differentiates ConnectWise PSA from other similar products?

Simple to use once you get going with it

What is your favorite aspect of this product?

Easy to manage customer tickets

What do you dislike most about this product?

Sometimes the stocking system can be difficult to get around. Mobile app also can be faffy

What recommendations would you give to someone considering this product?

Give it a go, would recommend upgrading the app though

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Fair

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