What is ConnectWise PSA?
Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
87 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+72 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise PSA?
Pros
- Respectful
- Reliable
- Efficient Service
- Fair
Cons
- Slower Product Innovation
- Leverages Incumbent Status
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Security
Task Management and Workflow
Resource Management
Team Collaboration
Project Management
Auditability
Time Management
Expense Detail Tracking
Knowledgebase
Reporting
Process Automation
Vendor Capability Ratings
Breadth of Features
Ease of IT Administration
Quality of Features
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Ease of Implementation
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
ConnectWise PSA Reviews
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Nov 2021
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Craig S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2021
Easy to use and a well trusted name
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
It keeps things well organized if you use it right. You can really go all out and make it your own. Whereas others have limitations, ConnectWise is the king of ticketing systems. I love working in it on a daily basis.
What is your favorite aspect of this product?
The workflows you can use to automate processes are easy to do and save a ton of time!
What do you dislike most about this product?
I need dark mode! I have to use a browser extension for it but man do I wish it had dark mode by default.
What recommendations would you give to someone considering this product?
ConnectWise is a bit pricey but if you're more than a few people or if you plan to grow you should for sure use ConnectWise, you'll be happy you did.
Pros
- Efficient Service
- Saves Time
- Respectful
- Altruistic
Cons
- Less Caring
- Vendor Friendly Policies
- Under Delivered
Luke M.
- Role: Operations
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2021
Easy to use, great product
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
Simple to use once you get going with it
What is your favorite aspect of this product?
Easy to manage customer tickets
What do you dislike most about this product?
Sometimes the stocking system can be difficult to get around. Mobile app also can be faffy
What recommendations would you give to someone considering this product?
Give it a go, would recommend upgrading the app though
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Fair