What is ConnectWise PSA?
Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
87 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+72 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise PSA?
Pros
- Respectful
- Reliable
- Efficient Service
- Fair
Cons
- Slower Product Innovation
- Leverages Incumbent Status
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Security
Task Management and Workflow
Resource Management
Team Collaboration
Project Management
Auditability
Time Management
Expense Detail Tracking
Knowledgebase
Reporting
Process Automation
Vendor Capability Ratings
Breadth of Features
Ease of IT Administration
Quality of Features
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Ease of Implementation
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
ConnectWise PSA Reviews
Thomas R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2021
Really happy with Connectwise Manage
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
Ease of use and ability to keep tabs on our products.
What is your favorite aspect of this product?
Again it would be ease of use, perfect for creating and dealing with tickets in an IT setting and marries up with Outlook nicely.
What do you dislike most about this product?
Could potentially integrate with more TP apps.
What recommendations would you give to someone considering this product?
Would advise any small to medium IT firm to use this product.
Pros
- Helps Innovate
- Performance Enhancing
- Saves Time
- Fair
- Role: Information Technology
- Industry: Technology
- Involvement: Vendor Management and Renewal
Submitted Nov 2021
Great product, very user friendly .
Likeliness to Recommend
Pros
- Performance Enhancing
- Reliable
- Enables Productivity
- Unique Features
Oliver H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
Easy to use, a bit clunky at times
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
Being able to tag the resources needed unique to every ticket or project
What is your favorite aspect of this product?
Ticket entry and report writing
What do you dislike most about this product?
There is a lot of things to learn before you can work efficiently with this service
What recommendations would you give to someone considering this product?
Takes time to get used to but once you have learned simple processes and know where to go to find things it works well and efficiently for almost every business need.
Pros
- Reliable
- Enables Productivity
- Saves Time
- Respectful
Cons
- Slower Product Innovation
- Commodity Features