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ConnectWise

ConnectWise PSA

Composite Score
7.5 /10
CX Score
7.6 /10
Category
ConnectWise PSA
7.5 /10

What is ConnectWise PSA?

Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.

Company Details


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Awards & Recognition

ConnectWise PSA won the following awards in the Professional Services Automation category

ConnectWise PSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise PSA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

87 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise PSA?

4% Negative
8% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Efficient Service
  • Fair

Cons

  • Slower Product Innovation
  • Leverages Incumbent Status

Feature Ratings

Average 76

Security

81

Task Management and Workflow

81

Resource Management

80

Team Collaboration

78

Project Management

78

Auditability

77

Time Management

76

Expense Detail Tracking

76

Knowledgebase

75

Reporting

75

Process Automation

73

Vendor Capability Ratings

Average 74

Breadth of Features

80

Ease of IT Administration

80

Quality of Features

79

Business Value Created

78

Ease of Data Integration

76

Usability and Intuitiveness

75

Ease of Implementation

75

Ease of Customization

72

Availability and Quality of Training

71

Product Strategy and Rate of Improvement

66

Vendor Support

62

ConnectWise PSA Reviews

Thomas R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Really happy with Connectwise Manage

Likeliness to Recommend

8 /10

What differentiates ConnectWise PSA from other similar products?

Ease of use and ability to keep tabs on our products.

What is your favorite aspect of this product?

Again it would be ease of use, perfect for creating and dealing with tickets in an IT setting and marries up with Outlook nicely.

What do you dislike most about this product?

Could potentially integrate with more TP apps.

What recommendations would you give to someone considering this product?

Would advise any small to medium IT firm to use this product.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Saves Time
  • Fair
  • Role: Information Technology
  • Industry: Technology
  • Involvement: Vendor Management and Renewal
Validated Review
Anonymous Reviewer

Submitted Nov 2021

Great product, very user friendly .

Likeliness to Recommend

9 /10

Pros

  • Performance Enhancing
  • Reliable
  • Enables Productivity
  • Unique Features

Oliver H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Easy to use, a bit clunky at times

Likeliness to Recommend

8 /10

What differentiates ConnectWise PSA from other similar products?

Being able to tag the resources needed unique to every ticket or project

What is your favorite aspect of this product?

Ticket entry and report writing

What do you dislike most about this product?

There is a lot of things to learn before you can work efficiently with this service

What recommendations would you give to someone considering this product?

Takes time to get used to but once you have learned simple processes and know where to go to find things it works well and efficiently for almost every business need.

Pros

  • Reliable
  • Enables Productivity
  • Saves Time
  • Respectful

Cons

  • Slower Product Innovation
  • Commodity Features

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