What is ConnectWise Automate?
Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
92 Plan to Renew
2
Since last award
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+74 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise Automate?
Pros
- Acts with Integrity
- Enables Productivity
- Respectful
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote NOC, SOC, Helpdesk Integration
Remote Control
Real User Monitoring
Process Automation
Discovery
Patch Management
Network Management
Mobile Device Management
Support for IoT Devices
Anti Malware Signature Detection
Endpoint Backup
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Ease of Implementation
Product Strategy and Rate of Improvement
Vendor Support
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ConnectWise Automate Reviews
ANCA O.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2021
Integration
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
Easy to collect alerts into ConnectWise Manage and set workflow rules
What is your favorite aspect of this product?
Reporting and integration with other systems.
What do you dislike most about this product?
The scripting part and network monitoring are a bit more difficult.
What recommendations would you give to someone considering this product?
Test and see if it fits your business needs.
Pros
- Respectful
- Efficient Service
- Reliable
- Enables Productivity
Dean N.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Dec 2021
God all round support and access tool
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
It is a professional service which provides automation of the highest standard.
What is your favorite aspect of this product?
Takes care of its own updates Technical documentation is very good IT support
What do you dislike most about this product?
needs to be more simplistic and have better support needs to lear fast as its a new-ish business.
What recommendations would you give to someone considering this product?
If you have a managed service provider business, I would recommend definitely to look at Automate
Pros
- Caring
- Respectful
- Generous Negotitation
- Includes Product Enhancements
Cons
- Less Productive
Tom C.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2021
Remote Control is Fantastic for Support!
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
The tool provides a great reactive monitoring service to customer diagnosing not just hardware faults but it can also detect software faults with the Operating Systems. It also has great integration with a dashboard tool called BrightGauge providing reporting of the data which is highly customisable.
What is your favorite aspect of this product?
The remote control aspect of this product is my favourite as this is deployed along with the monitoring agent on the clients devices. This is much easier to access customer devices as we do not have to talk through any type of installations.
What do you dislike most about this product?
There is a lot of back end work when onboarding a new customer having to filter out duplicate faults and fine tuning. This is not an out the box type of solution and requires someone with SNMP knowledge.
What recommendations would you give to someone considering this product?
The tool is expensive to purchase. This is only really worth while if there are enough devices to be monitored by the tool. There any many great features and integrations with third party software i.e Veeam so it will be worth looking at what you have on support to see how you can provide a more proactive managed service.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
