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ConnectWise

ConnectWise Automate

Composite Score
7.6 /10
CX Score
7.6 /10
ConnectWise Automate
7.6 /10

What is ConnectWise Automate?

Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

Company Details


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Awards & Recognition

ConnectWise Automate won the following awards in the Remote Monitoring and Management category

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ConnectWise Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Automate.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

92 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Automate?

3% Negative
14% Neutral
83% Positive

Pros

  • Acts with Integrity
  • Enables Productivity
  • Reliable
  • Respectful

Feature Ratings

Average 81

Remote NOC, SOC, Helpdesk Integration

86

Remote Control

86

Real User Monitoring

84

Process Automation

84

Discovery

82

Network Management

81

Mobile Device Management

81

Patch Management

80

Support for IoT Devices

79

Anti Malware Signature Detection

76

Endpoint Backup

76

Vendor Capability Ratings

Average 77

Breadth of Features

84

Quality of Features

84

Business Value Created

82

Usability and Intuitiveness

79

Ease of IT Administration

79

Ease of Data Integration

79

Ease of Customization

75

Availability and Quality of Training

74

Ease of Implementation

74

Product Strategy and Rate of Improvement

73

Vendor Support

66

ConnectWise Automate Reviews

Jackie W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great project management and reporting solution

Likeliness to Recommend

9 /10

What differentiates ConnectWise Automate from other similar products?

When it comes to administration in general, ConnectWise Manage is top-notch and has a simple interface for configuring its many capabilities. ConnectWise Manage has been an excellent tool for managing various projects and coordinating their timelines. This system is the finest option since it facilitates effortless reporting, provides insightful analytics, and can be used for straightforward management of both workflow and project planning.

What is your favorite aspect of this product?

The reports you may generate from your project activities and other services in the cloud are both high-quality and insightful. ConnectWise Manage is a dependable and helpful solution with simple features and straightforward navigation, ideal for managing all of your project's documentation and analytics in one place. The software's capacity for facilitating cooperation amongst members of a project team is remarkable.

What do you dislike most about this product?

Users may find it difficult to generate reports for several projects. Repairs to the system for a select group of local businesses. Adjusting the settings for new users is a complex process.

What recommendations would you give to someone considering this product?

Connectwise takes care of prospects from the very beginning of the sales process all the way through to after-sales service. The majority of its features are self-explanatory, and the integrated connections to academic resources are a great assistance whenever you're confused about how anything works.

Pros

  • Reliable
  • Efficient Service
  • Saves Time
  • Transparent
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted May 2022

The Best RMM I've Tried So Far

Likeliness to Recommend

10 /10

Pros

  • Performance Enhancing
  • Enables Productivity
  • Effective Service
  • Saves Time

Kelly Speers, Author and I.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

Awesome! When tied with Helpdesk and NOC

Likeliness to Recommend

10 /10

What differentiates ConnectWise Automate from other similar products?

The have a North American option to add on help desk. I haven't found any others that are not offshored.

What is your favorite aspect of this product?

The help desk stands out for us.

What do you dislike most about this product?

The client management is offshored and it often takes a long time to deal with issues regarding billing or your account.

What recommendations would you give to someone considering this product?

Try it out, demo what you can and be sure you know what your contract is for.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Generous
  • Less Efficient Service
  • Less Effective Service

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