This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-877-281-0480 (US/CAN) or
+1-519-936-2659 (International)
ConnectWise Automate
7.6 /10

What is ConnectWise Automate?

Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

ConnectWise Automate won the following awards in the Remote Monitoring and Management category

Filter By

ConnectWise Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Automate.

87 Likeliness to Recommend

92 Plan to Renew

2
Since last award

82 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Automate?

3% Negative
15% Neutral
82% Positive

Pros

  • Acts with Integrity
  • Enables Productivity
  • Respectful
  • Reliable

Feature Ratings

Average 80

Remote NOC, SOC, Helpdesk Integration

87

Remote Control

86

Real User Monitoring

84

Process Automation

83

Discovery

82

Patch Management

81

Network Management

79

Mobile Device Management

79

Support for IoT Devices

77

Anti Malware Signature Detection

76

Endpoint Backup

75

Vendor Capability Ratings

Average 77

Breadth of Features

85

Quality of Features

83

Business Value Created

82

Ease of IT Administration

79

Usability and Intuitiveness

79

Ease of Data Integration

78

Ease of Customization

75

Availability and Quality of Training

74

Ease of Implementation

73

Product Strategy and Rate of Improvement

73

Vendor Support

65

ConnectWise Automate Reviews

David d.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

A robust approach for remote monitoring

Likeliness to Recommend

9 /10

What differentiates ConnectWise Automate from other similar products?

The package has features for remote PC administration and automated patching. It has displays built-in that give updates on the PCs. Automation makes it simple to administer computers in several settings at once as a maintained service vendor. To prevent the Computer from slipping to rest if users are connected, there is even a wake lock function.

What is your favorite aspect of this product?

I enjoy the built-in programs in automation and the option to create commands to assist with recurring device upkeep. Routine maintenance can be and has been sped up by doing this. Can control, script, set up alerts, and do updates, patches, installations, and blocking all from a single location.

What do you dislike most about this product?

The RMM framework is very crucial, therefore users need a firm that is working to expand the business by providing excellent platform improvements and solutions that one can then provide to current and potential customers. Connectwise has only wanted to take as much money as possible from us and has no interest in doing business with us.

What recommendations would you give to someone considering this product?

The strength of this technology is its finest feature. You get authority and "WSUS" as elements of the bundle when we buy this package. The initiative is a superb robotic and remote access solution since it gathers data from each machine, has reported, offers some integration, and has all these features.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Jackie W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great project management and reporting solution

Likeliness to Recommend

9 /10

What differentiates ConnectWise Automate from other similar products?

When it comes to administration in general, ConnectWise Manage is top-notch and has a simple interface for configuring its many capabilities. ConnectWise Manage has been an excellent tool for managing various projects and coordinating their timelines. This system is the finest option since it facilitates effortless reporting, provides insightful analytics, and can be used for straightforward management of both workflow and project planning.

What is your favorite aspect of this product?

The reports you may generate from your project activities and other services in the cloud are both high-quality and insightful. ConnectWise Manage is a dependable and helpful solution with simple features and straightforward navigation, ideal for managing all of your project's documentation and analytics in one place. The software's capacity for facilitating cooperation amongst members of a project team is remarkable.

What do you dislike most about this product?

Users may find it difficult to generate reports for several projects. Repairs to the system for a select group of local businesses. Adjusting the settings for new users is a complex process.

What recommendations would you give to someone considering this product?

Connectwise takes care of prospects from the very beginning of the sales process all the way through to after-sales service. The majority of its features are self-explanatory, and the integrated connections to academic resources are a great assistance whenever you're confused about how anything works.

Pros

  • Reliable
  • Efficient Service
  • Saves Time
  • Transparent
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted May 2022

The Best RMM I've Tried So Far

Likeliness to Recommend

10 /10

Pros

  • Performance Enhancing
  • Enables Productivity
  • Effective Service
  • Saves Time

Most Popular ConnectWise Automate Comparisons