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ConnectWise Automate
7.6 /10

What is ConnectWise Automate?

Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

Company Details


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Awards & Recognition

ConnectWise Automate won the following awards in the Remote Monitoring and Management category

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ConnectWise Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Automate.

87 Likeliness to Recommend

92 Plan to Renew

2
Since last award

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Automate?

3% Negative
15% Neutral
82% Positive

Pros

  • Acts with Integrity
  • Enables Productivity
  • Respectful
  • Reliable

Feature Ratings

Average 80

Remote NOC, SOC, Helpdesk Integration

87

Remote Control

86

Real User Monitoring

84

Process Automation

83

Discovery

82

Patch Management

81

Network Management

79

Mobile Device Management

79

Support for IoT Devices

77

Anti Malware Signature Detection

76

Endpoint Backup

75

Vendor Capability Ratings

Average 77

Breadth of Features

85

Quality of Features

83

Business Value Created

82

Ease of IT Administration

79

Usability and Intuitiveness

79

Ease of Data Integration

78

Ease of Customization

75

Availability and Quality of Training

74

Ease of Implementation

73

Product Strategy and Rate of Improvement

73

Vendor Support

65

ConnectWise Automate Reviews

Garry T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Robust Remote Monitoring and Management

Likeliness to Recommend

10 /10

What differentiates ConnectWise Automate from other similar products?

Scripting Tools, ConnectWise Integration

What is your favorite aspect of this product?

Comprehensive Patch Management Capabilities

What do you dislike most about this product?

Steep Learning Curve for Non-Technical Users

What recommendations would you give to someone considering this product?

Do the ConnectWise home training.

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Effective Service

Ethan C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Powerful automation tool

Likeliness to Recommend

10 /10

What differentiates ConnectWise Automate from other similar products?

Power of automation

What is your favorite aspect of this product?

Automation and scripting

What do you dislike most about this product?

Hard to learn about all features

What recommendations would you give to someone considering this product?

Invest time into certs

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Cameron C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Very powerful product.

Likeliness to Recommend

10 /10

What differentiates ConnectWise Automate from other similar products?

Range of features and what it can do

What is your favorite aspect of this product?

Scripting tools

What do you dislike most about this product?

Learning curve

What recommendations would you give to someone considering this product?

Invest time into learning the product and achieving certs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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