What is ConnectWise Automate?
Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
92 Plan to Renew
2
Since last award
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+74 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise Automate?
Pros
- Acts with Integrity
- Enables Productivity
- Respectful
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote NOC, SOC, Helpdesk Integration
Remote Control
Real User Monitoring
Process Automation
Discovery
Patch Management
Network Management
Mobile Device Management
Support for IoT Devices
Anti Malware Signature Detection
Endpoint Backup
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Ease of Implementation
Product Strategy and Rate of Improvement
Vendor Support
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ConnectWise Automate Reviews
Garry T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Robust Remote Monitoring and Management
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
Scripting Tools, ConnectWise Integration
What is your favorite aspect of this product?
Comprehensive Patch Management Capabilities
What do you dislike most about this product?
Steep Learning Curve for Non-Technical Users
What recommendations would you give to someone considering this product?
Do the ConnectWise home training.
Pros
- Helps Innovate
- Enables Productivity
- Unique Features
- Effective Service
Ethan C.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Powerful automation tool
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
Power of automation
What is your favorite aspect of this product?
Automation and scripting
What do you dislike most about this product?
Hard to learn about all features
What recommendations would you give to someone considering this product?
Invest time into certs
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Cameron C.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Very powerful product.
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
Range of features and what it can do
What is your favorite aspect of this product?
Scripting tools
What do you dislike most about this product?
Learning curve
What recommendations would you give to someone considering this product?
Invest time into learning the product and achieving certs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity