What is ConnectWise Automate?
Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
92 Plan to Renew
2
Since last award
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+74 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise Automate?
Pros
- Acts with Integrity
- Enables Productivity
- Respectful
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote NOC, SOC, Helpdesk Integration
Remote Control
Real User Monitoring
Process Automation
Discovery
Patch Management
Network Management
Mobile Device Management
Support for IoT Devices
Anti Malware Signature Detection
Endpoint Backup
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Ease of Implementation
Product Strategy and Rate of Improvement
Vendor Support
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ConnectWise Automate Reviews
Sean P.
- Role: C-Level
- Industry: Construction
- Involvement: IT Leader or Manager
Submitted Oct 2021
Great price, great software, slow support
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
Cost versus benefits, the remote software built into it is amazing
What is your favorite aspect of this product?
The remote control portion
What do you dislike most about this product?
Their tech support is horribly slow, and if an issue needs to be escalated, it'll be days
What recommendations would you give to someone considering this product?
Hey it, but know the story level will be slow unless an issue is critical
Pros
- Enables Productivity
- Reliable
- Performance Enhancing
- Unique Features
Cons
- Less Efficient Service
- Less Caring
- Less Effective Service
Frank A. P.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Oct 2021
Absolutely Fantastic product
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
This intuitive product makes training simple, operation easy and provides a huge business value to our customers.
What is your favorite aspect of this product?
Easy reporting/notification and intuitiveness.
What do you dislike most about this product?
There has been nothing that we found we'd approve upon. No dislikes here!
What recommendations would you give to someone considering this product?
Check it out! You will find that this product is a perfect fit for those looking to be proactive providing a solid solution for you and your customers!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Alex J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2021
If your able to afford it, i highly recommend it!
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
You can go in depth to reports/individual workstations and have the connection to your helpdesk.
What is your favorite aspect of this product?
The Remote management
What do you dislike most about this product?
Nothing at all
What recommendations would you give to someone considering this product?
Take the time to get training to get the full experience.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing