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ConnectWise

ConnectWise Automate

Composite Score
7.6 /10
CX Score
7.6 /10
ConnectWise Automate
7.6 /10

What is ConnectWise Automate?

Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

Company Details


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Awards & Recognition

ConnectWise Automate won the following awards in the Remote Monitoring and Management category

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ConnectWise Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Automate.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

92 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Automate?

3% Negative
14% Neutral
83% Positive

Pros

  • Acts with Integrity
  • Enables Productivity
  • Reliable
  • Respectful

Feature Ratings

Average 81

Remote NOC, SOC, Helpdesk Integration

86

Remote Control

86

Real User Monitoring

84

Process Automation

84

Discovery

82

Network Management

81

Mobile Device Management

81

Patch Management

80

Support for IoT Devices

79

Anti Malware Signature Detection

76

Endpoint Backup

76

Vendor Capability Ratings

Average 77

Breadth of Features

84

Quality of Features

84

Business Value Created

82

Usability and Intuitiveness

79

Ease of IT Administration

79

Ease of Data Integration

79

Ease of Customization

75

Availability and Quality of Training

74

Ease of Implementation

74

Product Strategy and Rate of Improvement

73

Vendor Support

66

ConnectWise Automate Reviews

Adam F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2021

An Automation King with Thorough Patch Management!

Likeliness to Recommend

10 /10

What differentiates ConnectWise Automate from other similar products?

When I was with the company who used Automate, we switched from Kaseya. The major issue with Kaseya was underdelivering on features they wanted to tout as benefits. Their antivirus integration was by far the most consistent disappoint. We got fed up and went with Automate. We were already using Manage, and had been using it for years back when it was just called ConnectWise. The integration between their own products was great. Automate delivered on so many of their features very well. It was like a breath of fresh air.

What is your favorite aspect of this product?

The patch management was quite in depth. it took some time to get everything set up, but it was very easy to use and understand. Most importantly, it was reliable and patched when we wanted to and how we wanted to.

What do you dislike most about this product?

Sometimes it was more complex to figure out how to accomplish some of the automation tasks. Some modules didn't feel as fleshed out when they were being added new or if they were more recent additions. However, ConnectWise supported their product well and support could always give us answers and would work with us on any questions we had.

What recommendations would you give to someone considering this product?

I would say to most definitely ask for a demo if you're interested. And also keep in mind that it will take work to migrate over any automation from other platforms. At the time, we had to manually set up most of the things we had in Kaseya. However, it was well worth it and we didn't regret moving to Automate for all of our client management.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Miguel H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2021

ConnectWise Automate is a powerful IT admin

Likeliness to Recommend

8 /10

What differentiates ConnectWise Automate from other similar products?

Automate is a product with a very good price and with a centralized management of many interests and great adaptability.

What is your favorite aspect of this product?

Cost is one of my favorite aspects

What do you dislike most about this product?

What you dislike the most is the tool's malware and ramsonware control

What recommendations would you give to someone considering this product?

Very well validate the need for remote management and threat containment

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sean P.

  • Role: C-Level
  • Industry: Construction
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Great price, great software, slow support

Likeliness to Recommend

8 /10

What differentiates ConnectWise Automate from other similar products?

Cost versus benefits, the remote software built into it is amazing

What is your favorite aspect of this product?

The remote control portion

What do you dislike most about this product?

Their tech support is horribly slow, and if an issue needs to be escalated, it'll be days

What recommendations would you give to someone considering this product?

Hey it, but know the story level will be slow unless an issue is critical

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Unique Features

Cons

  • Less Efficient Service
  • Less Caring
  • Less Effective Service

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