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ConnectWise Automate
7.6 /10

What is ConnectWise Automate?

Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

Company Details


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Awards & Recognition

ConnectWise Automate won the following awards in the Remote Monitoring and Management category

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ConnectWise Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Automate.

87 Likeliness to Recommend

92 Plan to Renew

2
Since last award

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Automate?

3% Negative
15% Neutral
82% Positive

Pros

  • Acts with Integrity
  • Enables Productivity
  • Respectful
  • Reliable

Feature Ratings

Average 80

Remote NOC, SOC, Helpdesk Integration

87

Remote Control

86

Real User Monitoring

84

Process Automation

83

Discovery

82

Patch Management

81

Network Management

79

Mobile Device Management

79

Support for IoT Devices

77

Anti Malware Signature Detection

76

Endpoint Backup

75

Vendor Capability Ratings

Average 77

Breadth of Features

85

Quality of Features

83

Business Value Created

82

Ease of IT Administration

79

Usability and Intuitiveness

79

Ease of Data Integration

78

Ease of Customization

75

Availability and Quality of Training

74

Ease of Implementation

73

Product Strategy and Rate of Improvement

73

Vendor Support

65

ConnectWise Automate Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Oct 2021

Powerful and TIme Saving tool

Likeliness to Recommend

9 /10

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Caring

Ian H.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Helpful/Powerful, Requires Specialist to Maintain

Likeliness to Recommend

8 /10

What differentiates ConnectWise Automate from other similar products?

Integration with other useful ConnectWise applications for MSPs, such as ConnectWise Manage and ConnectWise Control and BrightGauge. It's useful to have them integrated and can speed up the support experience.

What is your favorite aspect of this product?

The large amount of information you can glean and how effectively you can run automations.

What do you dislike most about this product?

Very large footprint using the client/server software, web-based version is a bit less functional than the client/server version.

What recommendations would you give to someone considering this product?

Keep developing and make it run a bit faster.

Pros

  • Respectful
  • Trustworthy
  • Efficient Service
  • Caring

Michael Y.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Best product in it's class I've used so far

Likeliness to Recommend

9 /10

What differentiates ConnectWise Automate from other similar products?

Easier to user

What is your favorite aspect of this product?

How it integrates with so much

What do you dislike most about this product?

The cost..

What recommendations would you give to someone considering this product?

If you can afford it, this is the gold standard so far.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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