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ConnectWise Automate
7.6 /10

What is ConnectWise Automate?

Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

Company Details


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Awards & Recognition

ConnectWise Automate won the following awards in the Remote Monitoring and Management category

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ConnectWise Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Automate.

87 Likeliness to Recommend

92 Plan to Renew

2
Since last award

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Automate?

3% Negative
15% Neutral
82% Positive

Pros

  • Acts with Integrity
  • Enables Productivity
  • Respectful
  • Reliable

Feature Ratings

Average 80

Remote NOC, SOC, Helpdesk Integration

87

Remote Control

86

Real User Monitoring

84

Process Automation

83

Discovery

82

Patch Management

81

Network Management

79

Mobile Device Management

79

Support for IoT Devices

77

Anti Malware Signature Detection

76

Endpoint Backup

75

Vendor Capability Ratings

Average 77

Breadth of Features

85

Quality of Features

83

Business Value Created

82

Ease of IT Administration

79

Usability and Intuitiveness

79

Ease of Data Integration

78

Ease of Customization

75

Availability and Quality of Training

74

Ease of Implementation

73

Product Strategy and Rate of Improvement

73

Vendor Support

65

ConnectWise Automate Reviews

James M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Great product, user friendly once familiarised.

Likeliness to Recommend

7 /10

What differentiates ConnectWise Automate from other similar products?

Implementing the agents is a quick and easy process, user friendly. Easy to log in to work pc while WFH without VPN.

What is your favorite aspect of this product?

The remote access available and monitoring alerts

What do you dislike most about this product?

Some of the more advanced features are hard to get your head around

What recommendations would you give to someone considering this product?

Tricky at first but once you get familiar it all becomes fairly straight forward.

Pros

  • Efficient Service
  • Effective Service
  • Reliable
  • Enables Productivity

Cons

  • Less Performance Enhancing

Luke M.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Nov 2021

Great software, fantastic when implemented

Likeliness to Recommend

10 /10

What differentiates ConnectWise Automate from other similar products?

The agent deployment capability is great compared to similar products

What is your favorite aspect of this product?

The agent deployment finding devices on the network

What do you dislike most about this product?

Can be quite hard to get used to where all the menus are with the right click function.

What recommendations would you give to someone considering this product?

Stick with it even if you find it tricky at first. It’s a great product

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Melissa H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

easy to use but a little pricey

Likeliness to Recommend

10 /10

What differentiates ConnectWise Automate from other similar products?

Just the amount of customization and ease of use makes it so much better then the other remote access tools.

What is your favorite aspect of this product?

The ease of the remote access install

What do you dislike most about this product?

Nothing that i can think of. Maybe the cost.

What recommendations would you give to someone considering this product?

If you have a bunch of computers that are remote and need to manage, i highly recommend this.

Pros

  • Helps Innovate
  • Effective Service
  • Inspires Innovation
  • Caring

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