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ConnectWise Automate
7.6 /10

What is ConnectWise Automate?

Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

Company Details


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Awards & Recognition

ConnectWise Automate won the following awards in the Remote Monitoring and Management category

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ConnectWise Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Automate.

87 Likeliness to Recommend

92 Plan to Renew

2
Since last award

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Automate?

3% Negative
15% Neutral
82% Positive

Pros

  • Acts with Integrity
  • Enables Productivity
  • Respectful
  • Reliable

Feature Ratings

Average 80

Remote NOC, SOC, Helpdesk Integration

87

Remote Control

86

Real User Monitoring

84

Process Automation

83

Discovery

82

Patch Management

81

Network Management

79

Mobile Device Management

79

Support for IoT Devices

77

Anti Malware Signature Detection

76

Endpoint Backup

75

Vendor Capability Ratings

Average 77

Breadth of Features

85

Quality of Features

83

Business Value Created

82

Ease of IT Administration

79

Usability and Intuitiveness

79

Ease of Data Integration

78

Ease of Customization

75

Availability and Quality of Training

74

Ease of Implementation

73

Product Strategy and Rate of Improvement

73

Vendor Support

65

ConnectWise Automate Reviews

Thomas R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Many features, great automation.

Likeliness to Recommend

7 /10

What differentiates ConnectWise Automate from other similar products?

Massive variety of features comparatively to other products.

What is your favorite aspect of this product?

It's very robust and provides great automated integration by pulling data from each computer.

What do you dislike most about this product?

Support can be slow at times and can occasionally crash. Also relatively expensive.

What recommendations would you give to someone considering this product?

Would overall recommend the product, great automation and remote control features but can be pricey!

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Wastes Time
  • Charges for Enhancements

Tom C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2021

Great product for remote monitoring

Likeliness to Recommend

10 /10

What differentiates ConnectWise Automate from other similar products?

The product shows in depth information when the agent is installed on a server. The remote access of systems also is a a key benefit of the product.

What is your favorite aspect of this product?

The remote access to clients system is my favourite aspect of the product.

What do you dislike most about this product?

The information provided for network devices is limited and could do with improving. Also to integrate third party products is not straight forward.

What recommendations would you give to someone considering this product?

The product is pricing to to implement so it would need to be the correct business decision. This works well for our company as we provide managed services.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Matthew D.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Expensive, unintuitive, over promised,poor support

Likeliness to Recommend

3 /10

What differentiates ConnectWise Automate from other similar products?

Connectwise Automate offers extensive integration with Connectwise Manage PSA

What is your favorite aspect of this product?

Integration with Connectwise Manage and Bitdefender Gravity zone

What do you dislike most about this product?

The product is needlessly difficult to understand. The support team are also rarely knowledgeable. The result is that we have under utilised the platform significantly and wasted our investment.

What recommendations would you give to someone considering this product?

Be prepared to invest in independent, 1 to 1 deployment support. Do not opt for the group based deployment support option.

Pros

  • Respectful
  • Security Protects
  • Reliable
  • Includes Product Enhancements

Cons

  • Slower Product Innovation
  • Less Efficient Service
  • Less Effective Service

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