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ConnectWise

ConnectWise Automate

Composite Score
7.6 /10
CX Score
7.6 /10
ConnectWise Automate
7.6 /10

What is ConnectWise Automate?

Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

Company Details


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Awards & Recognition

ConnectWise Automate won the following awards in the Remote Monitoring and Management category

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ConnectWise Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Automate.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

92 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Automate?

3% Negative
14% Neutral
83% Positive

Pros

  • Acts with Integrity
  • Enables Productivity
  • Reliable
  • Respectful

Feature Ratings

Average 81

Remote NOC, SOC, Helpdesk Integration

86

Remote Control

86

Real User Monitoring

84

Process Automation

84

Discovery

82

Network Management

81

Mobile Device Management

81

Patch Management

80

Support for IoT Devices

79

Anti Malware Signature Detection

76

Endpoint Backup

76

Vendor Capability Ratings

Average 77

Breadth of Features

84

Quality of Features

84

Business Value Created

82

Usability and Intuitiveness

79

Ease of IT Administration

79

Ease of Data Integration

79

Ease of Customization

75

Availability and Quality of Training

74

Ease of Implementation

74

Product Strategy and Rate of Improvement

73

Vendor Support

66

ConnectWise Automate Reviews

Joe W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2021

A versatile and valuable tool when configured.

Likeliness to Recommend

10 /10

What differentiates ConnectWise Automate from other similar products?

Have not experienced other products. Already ConnectWise customers previously.

What is your favorite aspect of this product?

The customisation for project management is excellent.

What do you dislike most about this product?

For Automate to get even better, they need to improve the configuration process.

What recommendations would you give to someone considering this product?

To make use of the excellent educational resources and support that the ConnectWise team offer.

Pros

  • Helps Innovate
  • Fair
  • Altruistic
  • Reliable
  • Role: Operations
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2021

Fantastic Product, Remote control is so easy!

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2021

Very powerful once you get familiar with it

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Cons

  • Vendor's Interest First
  • Under Delivered

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