What is ConnectWise Automate?
Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
92 Plan to Renew
2
Since last award
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+74 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise Automate?
Pros
- Acts with Integrity
- Enables Productivity
- Respectful
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote NOC, SOC, Helpdesk Integration
Remote Control
Real User Monitoring
Process Automation
Discovery
Patch Management
Network Management
Mobile Device Management
Support for IoT Devices
Anti Malware Signature Detection
Endpoint Backup
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Ease of Implementation
Product Strategy and Rate of Improvement
Vendor Support
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ConnectWise Automate Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2021
Very powerful once you get familiar with it
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Respectful
Cons
- Vendor's Interest First
- Under Delivered
james l.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2021
excellent product with comprehensive features
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
customizability and breadth of features
What is your favorite aspect of this product?
gives concise overviews of systems managed and monitored by automate
What do you dislike most about this product?
steep learning curve
What recommendations would you give to someone considering this product?
recommended product but take the time to learn in a non-production environment.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time
Cons
- Slower Product Innovation
vanessa h.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2021
user friendly
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
used ACT before and FORTUROLITE/BASTIAN ..
What is your favorite aspect of this product?
user friendly
What do you dislike most about this product?
looks boring and grey
What recommendations would you give to someone considering this product?
its easy to use
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time