ConnectWise Automate Customer Reviews 2024

What is ConnectWise Automate?

Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

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Awards & Recognition

ConnectWise Automate won the following awards in the Remote Monitoring and Management category

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0 Top Rated Capabilities

1 Top Rated Features

2024

0 Top Rated Capabilities

3 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

ConnectWise Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Automate.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

92 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Automate?

3% Negative

14% Neutral

83% Positive

Pros

Acts with Integrity
Enables Productivity
Reliable
Respectful

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Patch Management

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ConnectWise Automate Reviews

Jaimin M.

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

All-in-one solution: ticketing, patching, remote

Likeliness to Recommend

8 /10

What differentiates ConnectWise Automate from other similar products?

ConnectWise Automate stands out with its powerful automation features, seamless integration with other ConnectWise products, and robust remote monitoring and management (RMM) tools. It’s known for streamlining IT tasks, improving efficiency, and providing deep insights into system performance.

What is your favorite aspect of this product?

I’d say my favorite aspect of ConnectWise Automate is its automation capabilities. It really helps IT teams save time by handling repetitive tasks automatically,

What do you dislike most about this product?

I disliked most about Screen Connect was the occasional lag and connection drops during remote sessions. Also was the unexpected downtime every day at 4 PM IST. It was a recurring issue that impacted our work consistently.

What recommendations would you give to someone considering this product?

If you're considering ConnectWise Automate or ScreenConnect, I'd recommend thoroughly testing the product in your environment first to ensure it meets your specific needs. Pay attention to integration with your existing tools,

Pros

Enables Productivity
Acts with Integrity
Client's Interest First
Over Delivered

Cons

Inhibits Innovation
Less Reliable
Less Inspiring

Siddharth S.

Role: Information Technology
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Really awesome product and budget friendly

Likeliness to Recommend

9 /10

What differentiates ConnectWise Automate from other similar products?

ConnectWise Automate stands out with its deep integration capabilities, enabling seamless management of networks, devices, and IT services. It offers a highly customizable platform with powerful automation tools for routine IT tasks, proactive monitoring, and remote management. Unlike many competitors, ConnectWise Automate excels in its scalability, making it suitable for both small businesses and large enterprises. Its centralized dashboard, detailed reporting, and advanced scripting features provide IT teams with powerful control and insights.

What is your favorite aspect of this product?

My favorite aspect of ConnectWise Automate is its powerful automation capabilities. The ability to create customized scripts and automate routine tasks streamlines operations, improves efficiency, and reduces manual intervention. This proactive approach to monitoring and maintenance helps IT teams focus on higher-level strategy, while ensuring systems remain secure and optimized without constant oversight.

What do you dislike most about this product?

One of the drawbacks of ConnectWise Automate is its steep learning curve. While the platform offers powerful features, new users or smaller teams may find it challenging to fully leverage its capabilities without significant training or experience. The interface can also feel overwhelming, especially with its extensive customization options. Additionally, some users report that troubleshooting can be complex, and certain integrations with third-party tools could be more seamless, requiring additional configuration or workarounds to achieve optimal performance.

What recommendations would you give to someone considering this product?

I recommend taking full advantage of ConnectWise Automate's training resources to overcome its learning curve. Start with the basics and gradually explore advanced features like custom scripts and automation. Ensure that your team is comfortable with its interface, and invest time in integrating it with other tools for seamless management. Regularly review reports to maximize its efficiency.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Tameika E.

Role: Finance
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

I'm impressed with all the features and functions

Likeliness to Recommend

10 /10

What differentiates ConnectWise Automate from other similar products?

User friendly features and functionallity.

What is your favorite aspect of this product?

I like the package as a whole

What do you dislike most about this product?

no dislikes

What recommendations would you give to someone considering this product?

I suggest to certainly give it a try.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

How We Deliver

ConnectWise Automate

What is ConnectWise Automate?

Company Details

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Awards & Recognition

ConnectWise Automate Ratings

87 Likeliness to Recommend

92 Plan to Renew

2 Since last award

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+75 Net Emotional Footprint

How much do users love ConnectWise Automate?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Discovery Automated discovery and identification of devices and associated applications on the network.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

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ConnectWise Automate Reviews

Jaimin M.

All-in-one solution: ticketing, patching, remote

Likeliness to Recommend

Pros

Cons

Siddharth S.

Really awesome product and budget friendly

Likeliness to Recommend

Pros

Tameika E.

I'm impressed with all the features and functions

Likeliness to Recommend

Pros

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Feature Ratings

Remote NOC, SOC, Helpdesk Integration

Remote Control

Real User Monitoring

Process Automation

Discovery

Network Management

Mobile Device Management

Patch Management

Support for IoT Devices

Anti Malware Signature Detection

Endpoint Backup

Vendor Capability Ratings

Breadth of Features

Quality of Features

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support