What is ConnectWise Automate?
Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceConnectWise Automate Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on ConnectWise Automate.
87 Likeliness to Recommend
92 Plan to Renew
2
Since last award
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+74 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise Automate?
Pros
- Acts with Integrity
- Enables Productivity
- Respectful
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote NOC, SOC, Helpdesk Integration
Remote Control
Real User Monitoring
Process Automation
Discovery
Patch Management
Network Management
Mobile Device Management
Support for IoT Devices
Anti Malware Signature Detection
Endpoint Backup
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Ease of Implementation
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
ConnectWise Automate Reviews
Jaimin M.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Nov 2024
All-in-one solution: ticketing, patching, remote
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
ConnectWise Automate stands out with its powerful automation features, seamless integration with other ConnectWise products, and robust remote monitoring and management (RMM) tools. It’s known for streamlining IT tasks, improving efficiency, and providing deep insights into system performance.
What is your favorite aspect of this product?
I’d say my favorite aspect of ConnectWise Automate is its automation capabilities. It really helps IT teams save time by handling repetitive tasks automatically,
What do you dislike most about this product?
I disliked most about Screen Connect was the occasional lag and connection drops during remote sessions. Also was the unexpected downtime every day at 4 PM IST. It was a recurring issue that impacted our work consistently.
What recommendations would you give to someone considering this product?
If you're considering ConnectWise Automate or ScreenConnect, I'd recommend thoroughly testing the product in your environment first to ensure it meets your specific needs. Pay attention to integration with your existing tools,
Pros
- Enables Productivity
- Acts with Integrity
- Client's Interest First
- Over Delivered
Cons
- Inhibits Innovation
- Less Reliable
- Less Inspiring
Gianni M.
- Role: Industry Specific Role
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Oct 2024
Best Remote Monitoring Features
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
It makes not only remote monitoring easy, it also features great IT automation Capabilities.
What is your favorite aspect of this product?
Using this software is easy and I like that it makes remote access, monitoring and management easy. It is secure and also makes IT automation easy
What do you dislike most about this product?
All features of ConnectWise Automate are great.
What recommendations would you give to someone considering this product?
I'm recommending ConnectWise Automate because it works. Has best features.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Paul A.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Mar 2024
ConnectWise Automate is a powerful tool t
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
Automation Customized Alerting Connectwise Manage integration
What is your favorite aspect of this product?
If you are an MSP that wants to save engineer and customer time there is no other RMM out there that can compete with ConnectWise Automate. If you are an MSP that doesn't have alot of scripting/coding experience and just want surface level ticketing, you should look for another platform as this is best suited for full throttle automation.
What do you dislike most about this product?
The fat client is not stable but they are working on a web client The web client doesn't have all the features as the fat client ConnectWise Automate Support not always the fastest at resolving known issues
What recommendations would you give to someone considering this product?
The desktop admin client is cumbersome. It takes a significant amount of time to load the application and you must refresh your session every 24 hours. The 24 hour time-out wouldn't be an issue if it didn't close the application when the session expired but rather let you just re-authenticate.
Pros
- Helps Innovate
- Inspires Innovation
- Altruistic
- Acts with Integrity
