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ConnectWise Automate
7.6 /10

What is ConnectWise Automate?

Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

Company Details


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Awards & Recognition

ConnectWise Automate won the following awards in the Remote Monitoring and Management category

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ConnectWise Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Automate.

87 Likeliness to Recommend

92 Plan to Renew

2
Since last award

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Automate?

3% Negative
15% Neutral
82% Positive

Pros

  • Acts with Integrity
  • Enables Productivity
  • Respectful
  • Reliable

Feature Ratings

Average 80

Remote NOC, SOC, Helpdesk Integration

87

Remote Control

86

Real User Monitoring

84

Process Automation

83

Discovery

82

Patch Management

81

Network Management

79

Mobile Device Management

79

Support for IoT Devices

77

Anti Malware Signature Detection

76

Endpoint Backup

75

Vendor Capability Ratings

Average 77

Breadth of Features

85

Quality of Features

83

Business Value Created

82

Ease of IT Administration

79

Usability and Intuitiveness

79

Ease of Data Integration

78

Ease of Customization

75

Availability and Quality of Training

74

Ease of Implementation

73

Product Strategy and Rate of Improvement

73

Vendor Support

65

ConnectWise Automate Reviews

Jaimin M.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

All-in-one solution: ticketing, patching, remote

Likeliness to Recommend

8 /10

What differentiates ConnectWise Automate from other similar products?

ConnectWise Automate stands out with its powerful automation features, seamless integration with other ConnectWise products, and robust remote monitoring and management (RMM) tools. It’s known for streamlining IT tasks, improving efficiency, and providing deep insights into system performance.

What is your favorite aspect of this product?

I’d say my favorite aspect of ConnectWise Automate is its automation capabilities. It really helps IT teams save time by handling repetitive tasks automatically,

What do you dislike most about this product?

I disliked most about Screen Connect was the occasional lag and connection drops during remote sessions. Also was the unexpected downtime every day at 4 PM IST. It was a recurring issue that impacted our work consistently.

What recommendations would you give to someone considering this product?

If you're considering ConnectWise Automate or ScreenConnect, I'd recommend thoroughly testing the product in your environment first to ensure it meets your specific needs. Pay attention to integration with your existing tools,

Pros

  • Enables Productivity
  • Acts with Integrity
  • Client's Interest First
  • Over Delivered

Cons

  • Inhibits Innovation
  • Less Reliable
  • Less Inspiring

Gianni M.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Best Remote Monitoring Features

Likeliness to Recommend

9 /10

What differentiates ConnectWise Automate from other similar products?

It makes not only remote monitoring easy, it also features great IT automation Capabilities.

What is your favorite aspect of this product?

Using this software is easy and I like that it makes remote access, monitoring and management easy. It is secure and also makes IT automation easy

What do you dislike most about this product?

All features of ConnectWise Automate are great.

What recommendations would you give to someone considering this product?

I'm recommending ConnectWise Automate because it works. Has best features.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Paul A.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

ConnectWise Automate is a powerful tool t

Likeliness to Recommend

9 /10

What differentiates ConnectWise Automate from other similar products?

Automation Customized Alerting Connectwise Manage integration

What is your favorite aspect of this product?

If you are an MSP that wants to save engineer and customer time there is no other RMM out there that can compete with ConnectWise Automate. If you are an MSP that doesn't have alot of scripting/coding experience and just want surface level ticketing, you should look for another platform as this is best suited for full throttle automation.

What do you dislike most about this product?

The fat client is not stable but they are working on a web client The web client doesn't have all the features as the fat client ConnectWise Automate Support not always the fastest at resolving known issues

What recommendations would you give to someone considering this product?

The desktop admin client is cumbersome. It takes a significant amount of time to load the application and you must refresh your session every 24 hours. The 24 hour time-out wouldn't be an issue if it didn't close the application when the session expired but rather let you just re-authenticate.

Pros

  • Helps Innovate
  • Inspires Innovation
  • Altruistic
  • Acts with Integrity

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