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SAP Concur

Concur Travel

Composite Score

7.3 /10

CX Score

7.1 /10

31 Reviews Write a Review

What is Concur Travel?

Simplify travel management and let employees book business travel on their own, at the best rates, and within spending policies. SAP Concur solutions offer you a way to manage your travel program while capturing all the correct data.

Company Details

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Awards & Recognition

Concur Travel won the following awards in the Travel Management category

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0 Top Rated Capabilities

1 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

Concur Travel Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Concur Travel.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

86 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Concur Travel?

13% Negative

16% Neutral

71% Positive

Pros

Respectful
Reliable
Fair
Efficient Service

Cons

Leverages Incumbent Status

Feature Ratings

Average 79

Risk Management

Bank/Credit Card Integration

Notifications/Alerts/Updates

Self-Service

Mobile

Policy Configuration/Implementation

Sustainability Reports

AI Driven Personalization

Expense Management

Itinerary Management

Travel and Accommodation Booking

Vendor Capability Ratings

Average 73

Ease of Implementation

Ease of IT Administration

Vendor Support

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Quality of Features

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Concur Travel Reviews

Mitch C.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Gets the job done but still much to be desired.

Likeliness to Recommend

6 /10

What differentiates Concur Travel from other similar products?

No real differentiators other than look and feel of the platform

What is your favorite aspect of this product?

Mobile app expense approval feature

What do you dislike most about this product?

Lack of flexibility when searching for and booking travel

What recommendations would you give to someone considering this product?

Better search and filter options for flights. Better ability to book multicity travel all under one trip

Pros

Security Protects
Reliable
Enables Productivity
Caring

Cons

Commodity Features
Leverages Incumbent Status
Less Efficient Service

vimal k.

Role: Operations
Industry: Energy
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

One stop solution for Business travel

Likeliness to Recommend

9 /10

What differentiates Concur Travel from other similar products?

Concur has everything that supports for Travel expense tracking

What is your favorite aspect of this product?

Control over travel expenses

What do you dislike most about this product?

Outdated User interface

Pros

Reliable
Enables Productivity
Efficient Service
Inspires Innovation

Steffan L.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Market Leader With Room For Improvement

Likeliness to Recommend

9 /10

What differentiates Concur Travel from other similar products?

Concur stands out among similar products by offering a comprehensive and user-friendly platform that integrates both travel booking and expense reporting. It differentiates itself through extensive travel inventory, policy compliance features, seamless integration with other business software, mobile accessibility, global support, robust analytics, and a strong focus on security and compliance.

What is your favorite aspect of this product?

Efficiency: Users can book their business travel, capture receipts, and submit expense reports all in one place. This streamlines the entire travel and expense management process, reducing manual data entry and administrative overhead.

What do you dislike most about this product?

Concur should focus on enhancing its user interface to stay competitive with rivals in the Online Booking Tool (OBT) market.

What recommendations would you give to someone considering this product?

it's advisable to thoroughly assess their organization's travel and expense needs, ensure seamless integration with existing systems, customize policies, prioritize user training, enforce policy compliance, encourage mobile usage, leverage reporting and analytics, and stay informed about updates and security measures to optimize the platform for efficient travel and expense management.

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Security Protects

Cons

Inhibits Innovation
Slower Product Innovation
Commodity Features

How We Deliver

Concur Travel

What is Concur Travel?

Company Details

Need Assistance?

Awards & Recognition

Concur Travel Ratings

84 Likeliness to Recommend

1 Since last award

86 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+71 Net Emotional Footprint

How much do users love Concur Travel?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Risk Management Track and locate employees as they travel to inform them of events that may affect their trip, to keep them safe, and to meet duty of care requirements.

Bank/Credit Card Integration The ability to integrate banking information/credit card accounts directly within the software for increased ease of booking and expense tracking capabilities.

Notifications/Alerts/Updates Provide real-time alerts, reminders, and updates to users regarding individual itineraries i.e. flight cancellations/delays, check-in reminders, etc.

Self-Service Allows individual users to book travel and to manage their own itineraries without the need to contact a travel agent or support line.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Policy Configuration/Implementation Define and implement organizational policies within the application to ensure travel policies i.e. travel spending limits are being met automatically.

Sustainability Reports Individual CO2 impact reports in real-time for all travel services allows employees to make more environmentally conscious and sustainable travel plans.

AI Driven Personalization Travel options are personalized based on user preferences, booking history, and company policy increasing the ease and efficiency of future bookings.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Itinerary Management Allows users to track travel plans, share travel plans, and update travel plans as necessary within the software.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Concur Travel Reviews

Mitch C.

Gets the job done but still much to be desired.

Likeliness to Recommend

Pros

Cons

vimal k.

One stop solution for Business travel

Likeliness to Recommend

Pros

Steffan L.

Market Leader With Room For Improvement

Likeliness to Recommend

Pros

Cons

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1
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Feature Ratings

Risk Management

Bank/Credit Card Integration

Notifications/Alerts/Updates

Self-Service

Mobile

Policy Configuration/Implementation

Sustainability Reports

AI Driven Personalization

Expense Management

Itinerary Management

Travel and Accommodation Booking

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Vendor Support

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Quality of Features

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement