commercetools Customer Reviews 2026 | B2C eCommerce

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commercetools

Composite Score

7.0 /10

CX Score

7.4 /10

35 Reviews Write a Review

What is commercetools?

Develop a highly-functional, visually-appealing customer experience that is on brand using the modern commerce solution by commercetools. Unlike legacy vendors, we empower the way you work with game-changing features and functionality, so you can focus on creating the ultimate customer experience.

Company Details

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Awards & Recognition

commercetools won the following awards in the B2C eCommerce category

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3 Top Rated Capabilities

1 Top Rated Features

2025

0 Top Rated Capabilities

1 Top Rated Features

2023

commercetools Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on commercetools.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

2
Since last award

98 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love commercetools?

2% Negative

6% Neutral

92% Positive

Pros

Efficient Service
Enables Productivity
Respectful
Helps Innovate

Feature Ratings

Average 72

Customer Order Portal

Content Localization

Order Management

Payment Processing

Catalog Management

Microsite Management

Retargeting Capabilities

Integrated Search

Content Management

Reporting and Analytics

Predictive Recommendations

Vendor Capability Ratings

Average 75

Business Value Created

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Vendor Support

Ease of Customization

Availability and Quality of Training

Also Featured in...

B2B eCommerce

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commercetools Reviews

Afrina Y.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

A Popular eCommerce Platform

Likeliness to Recommend

8 /10

What differentiates commercetools from other similar products?

This platform has no office or institute rather it allows its users’ to just buy the API tokens to use the service. New features are being introduced in this platform day by day. Addition of latest features frequently keeps the customer intrigued towards the platform. The documentation of this platform is user-friendly.

What is your favorite aspect of this product?

This interface of this platform is user-friendly and easy to understand. It needs no training for using this platform. It can benefit both small and mid-sized companies.

What do you dislike most about this product?

This platform does not allow customers to use it on a free trial version which makes them familiar with the features and options. It is a disadvantage as compared to other platforms. It contains the limits for prices. In this way, Commercetools faces difficulties in showing the other organizations tools. It does not contain a mobile application.

What recommendations would you give to someone considering this product?

This platform offers a functionality which is called point of sale through cloud deployment. According to this feature, a user can pay by using the internet without the need to use a desktop computer. This provides ease to the customers. This removes the barrier of going to the bank or financial institution for payment purpose.

Pros

Caring
Respectful
Generous Negotitation
Friendly Negotiation

How We Deliver

Events

commercetools

What is commercetools?

Company Details

Need Assistance?

Awards & Recognition

commercetools Ratings

82 Likeliness to Recommend

2 Since last award

98 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love commercetools?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Customer Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Content Localization The solution provides support for multiple languages and currencies.

Order Management Includes order entry, order processing, order tracking, and parts management.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Content Management Includes collaboration, check-in/check-out, and version control.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

B2B eCommerce

commercetools Reviews

Afrina Y.

A Popular eCommerce Platform

Likeliness to Recommend

Pros

Most Popular commercetools Comparisons

Shopify

Adobe Commerce

Shopify Plus

WooCommerce

Square Online

Oracle Commerce

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2
Since last award

1
Since last award

2
Since last award

Feature Ratings

Customer Order Portal

Content Localization

Order Management

Payment Processing

Catalog Management

Microsite Management

Retargeting Capabilities

Integrated Search

Content Management

Reporting and Analytics

Predictive Recommendations

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Vendor Support

Ease of Customization

Availability and Quality of Training