Cloudflare Customer Reviews 2025 | Secure Access Service Edge

What is Cloudflare?

Cloudflare is a global network designed to make everything you connect to the Internet secure, private, fast, and reliable. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all traffic routed through its intelligent global network, which gets smarter with each new site added. As a result, they see significant improvement in performance and a decrease in spam and other attacks.

Company Details

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Awards & Recognition

Cloudflare won the following awards in the Secure Access Service Edge category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

3 Top Rated Capabilities

4 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

3 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Contract Negotiation

2023

2 Top Rated Capabilities

5 Top Rated Features

2023

Cloudflare Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cloudflare.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cloudflare?

2% Negative

3% Neutral

95% Positive

Pros

Trustworthy
Helps Innovate
Security Protects
Continually Improving Product

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Cloudflare Reviews

Amber M.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2025

Guardian of your network security

Likeliness to Recommend

8 /10

What differentiates Cloudflare from other similar products?

It delivers network reliability and security at a non-negotiable level, so no questions on that. It automatically filters out harmful sites, thus keeping us safe from any incoming virus. It provides me with a singular view of our apps, traffic, and users, for sure, with the help of its zero-trust dashboard.

What is your favorite aspect of this product?

The enforcement of user-level policies and authentication is quite easy with this platform. I love that it keeps static versions live for our users when we face problems with our origin server. Sometimes when I have to check the traffic, I do it by using the insights dashboard and, surprisingly, get a real-time view into our whole security posture.

What do you dislike most about this product?

I would love to see enhanced customizations in this tool. Moreover, there is nothing major to dislike in this tool.

What recommendations would you give to someone considering this product?

It offers an incredible unified platform where you can smoothly manage DNS and caching. Along with this, you get a powerful guardian that simplifies complex network security setups for you.

Pros

Helps Innovate
Continually Improving Product
Reliable
Effective Service

Akumu S.

Role: Student Academic
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2025

Cloudflare is easy to implement

Likeliness to Recommend

10 /10

What differentiates Cloudflare from other similar products?

Cloudflare offer the free version where one can use the tool for securing websites and applications unlike others

What is your favorite aspect of this product?

I like the cloudflare interface and security measures they do provide which require no technical knowledge

What do you dislike most about this product?

Nothing to dislike about Cloudflare at the moment

What recommendations would you give to someone considering this product?

I would recommend the solution for website securities

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Peter A.

Role: Sales Marketing
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2025

interface is intuitive

Likeliness to Recommend

9 /10

What differentiates Cloudflare from other similar products?

Free Protection plan across all categories makes it different

What is your favorite aspect of this product?

The user interface is intuitive and easy to navigate No need to technical knowledge before use

What do you dislike most about this product?

Limited configuration option and low customer support

What recommendations would you give to someone considering this product?

I would recommend it

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Cloudflare

What is Cloudflare?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Cloudflare Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Cloudflare?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Enablement for Security Teams Enablement for Security to know the layers of protection deployed and not just rely on the carrier to only provide the connection.

Network Sandboxes Sandboxes are used to safely execute suspicious code without risking harm to the host device or network.

Firewall as a Service (FWaaS) Next-generation firewall capabilities that include web filtering, advanced threat protection, intrusion prevention system, and Domain Name System security.

Web Application and API Protection (WAAP) Provides protective capabilities that leverage effective web request inspection prior to reaching the API such as Next-Gen WAF, RASP, DDoS etc.

Secure Web Gateway (SWG) Protects corporate users and networks from web-based malware, controls employee behavior on the Internet, and helps prevent data loss.

Zero Trust Provides features that enable a zero trust architecture, including device authentication and user contextual risk based authentication.

SD-WAN Separates the data and control plane from its hardware, virtualizing the network.

Cloud Access Security Broker (CASB) Intermediary between an organization's users and one or more cloud services, allowing the enforcement of certain types of security policies in the cloud.

Viable Alternative VS Traditional MPLS Organizations may want to migrate away from traditional MPLS and leverage a platform to provision convergence and flexibility regarding deployment of security.

Remote Browser Isolation (RBI) Separate your users' web browsing activity from the local network and its infrastructure, preventing browser-based attacks on the network.

Data Analytics / BI / AI Integration of capability to mine data from incoming sources (SIEM, logs, vulnerability tools, threat databases, etc) in real-time and apply rules.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

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Security Service Edge

Cloudflare Reviews

Amber M.

Guardian of your network security

Likeliness to Recommend

Pros

Akumu S.

Cloudflare is easy to implement

Likeliness to Recommend

Pros

Peter A.

interface is intuitive

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Enablement for Security Teams

Network Sandboxes

Firewall as a Service (FWaaS)

Web Application and API Protection (WAAP)

Secure Web Gateway (SWG)

Zero Trust

SD-WAN

Cloud Access Security Broker (CASB)

Viable Alternative VS Traditional MPLS

Remote Browser Isolation (RBI)

Data Analytics / BI / AI

Vendor Capability Ratings

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization