Cloudflare Customer Reviews 2024

What is Cloudflare?

Cloudflare is a global network designed to make everything you connect to the Internet secure, private, fast, and reliable. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all traffic routed through its intelligent global network, which gets smarter with each new site added. As a result, they see significant improvement in performance and a decrease in spam and other attacks.

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Awards & Recognition

Cloudflare won the following awards in the Secure Access Service Edge category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

2 Top Rated Capabilities

3 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Contract Negotiation

2023

2 Top Rated Capabilities

5 Top Rated Features

2023

Cloudflare Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cloudflare.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cloudflare?

3% Negative

4% Neutral

93% Positive

Pros

Trustworthy
Helps Innovate
Continually Improving Product
Effective Service

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Cloudflare Reviews

Agnoor G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Environment security with cloudflare

Likeliness to Recommend

8 /10

What differentiates Cloudflare from other similar products?

1) Helps in increasing security , performance and reliability in vast environments. 2) It is definitely helpful in increasing speed of the websites with ultimate security features with great compay support. 3) Configuration part and rules defined are easy and good.

What is your favorite aspect of this product?

Managment of DDos , certifications , security , authentication , load balancing , DNS are not our concern now . This all can be easily tackled with cloudflare.

What do you dislike most about this product?

1) It is problematic in some regions globally. 2) Sometimes basic system scripts are also getting blocked due to this which is related to registry keys and all. 3) High in cost as well

What recommendations would you give to someone considering this product?

For security and performance it is good enough to built trust.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Anita K.

Role: C-Level
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Has given us maximum website security

Likeliness to Recommend

10 /10

What differentiates Cloudflare from other similar products?

Cloudflare has the best pricing option for any size of the project and morevoer, you can also use the free versiont to secure the website from DDOS attack without any manual work loads

What is your favorite aspect of this product?

I like how Cloudflare issues free SSL certificate to the website, one thing about their SSL Certificates, they do auto renew and they are accepted across different browsers. Also building any application and protection rules from Cloudflare is easier where by you can easily block an IP address from accessing the website

What do you dislike most about this product?

Depending on the package you subscribe too, the software support team are very limited for example, if you use the free version, you cannot live chat with the support operator, rather you can easily either access their documentations available or read the guides and hence would take longer to troubleshoot incidents

What recommendations would you give to someone considering this product?

I would recommend the solution because it is faster and works better with any website technology

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sachin J.

Role: Information Technology
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Protects our website from attacks

Likeliness to Recommend

10 /10

What differentiates Cloudflare from other similar products?

Using free version of the solution comes with great features like Ddos protection, regional blocking and website analytics where other tools would charge for such features

What is your favorite aspect of this product?

A lot of documentation for Cloudflare and it's easier to integrate the solution with any website , I like the accurate reporting of analytics

What do you dislike most about this product?

It can make the website to load slower and would affect the way you log into your server since needs complete changing of nameservers

What recommendations would you give to someone considering this product?

Cloudflare is completely easy to use and even free version is better

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

How We Deliver

Cloudflare

What is Cloudflare?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Cloudflare Ratings

92 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Cloudflare?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Enablement for Security Teams Enablement for Security to know the layers of protection deployed and not just rely on the carrier to only provide the connection.

Firewall as a Service (FWaaS) Next-generation firewall capabilities that include web filtering, advanced threat protection, intrusion prevention system, and Domain Name System security.

Network Sandboxes Sandboxes are used to safely execute suspicious code without risking harm to the host device or network.

Web Application and API Protection (WAAP) Provides protective capabilities that leverage effective web request inspection prior to reaching the API such as Next-Gen WAF, RASP, DDoS etc.

Secure Web Gateway (SWG) Protects corporate users and networks from web-based malware, controls employee behavior on the Internet, and helps prevent data loss.

Zero Trust Provides features that enable a zero trust architecture, including device authentication and user contextual risk based authentication.

Remote Browser Isolation (RBI) Separate your users' web browsing activity from the local network and its infrastructure, preventing browser-based attacks on the network.

SD-WAN Separates the data and control plane from its hardware, virtualizing the network.

Cloud Access Security Broker (CASB) Intermediary between an organization's users and one or more cloud services, allowing the enforcement of certain types of security policies in the cloud.

Viable Alternative VS Traditional MPLS Organizations may want to migrate away from traditional MPLS and leverage a platform to provision convergence and flexibility regarding deployment of security.

Data Analytics / BI / AI Integration of capability to mine data from incoming sources (SIEM, logs, vulnerability tools, threat databases, etc) in real-time and apply rules.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Security Service Edge

Cloudflare Reviews

Agnoor G.

Environment security with cloudflare

Likeliness to Recommend

Pros

Anita K.

Has given us maximum website security

Likeliness to Recommend

Pros

Sachin J.

Protects our website from attacks

Likeliness to Recommend

Pros

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Title

1
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Feature Ratings

Enablement for Security Teams

Firewall as a Service (FWaaS)

Network Sandboxes

Web Application and API Protection (WAAP)

Secure Web Gateway (SWG)

Zero Trust

Remote Browser Isolation (RBI)

SD-WAN

Cloud Access Security Broker (CASB)

Viable Alternative VS Traditional MPLS

Data Analytics / BI / AI

Vendor Capability Ratings

Business Value Created

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support