Close Customer Reviews 2025 | Customer Relationship Management

What is Close?

Close is a high adoption, high performance all-in-one CRM built just for sales teams. Close’s next-level automation and outreach helps you grow revenue right away. With Close, bring calling, SMS, and video into one inbox. Streamline your stack and sell more with multi-channel outreach at scale. Close dynamically tracks all sales activities—from time spent on calls to revenue generated—to provide visibility into your most valuable opportunities. With Close, you can set up or migrate in under 10 minutes. We even import past emails from G Suite so you don’t skip a beat.

Company Details

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Close Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

77 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Close?

8% Negative

16% Neutral

76% Positive

Pros

Client Friendly Policies
Transparent
Reliable
Performance Enhancing

Feature Ratings

Average 77

Customer Service Management

88

Lead Management

85

Sales Management

84

Account and Contact Management

82

Collaboration

81

Quote Contract and Proposal

75

Telephony and Call Center Management

73

Marketing Management

72

Analytics and Reporting

70

Activity and Workflow Management

70

Mobile

64

Vendor Capability Ratings

Average 80

Business Value Created

92

Ease of IT Administration

87

Ease of Data Integration

83

Breadth of Features

82

Availability and Quality of Training

80

Vendor Support

80

Quality of Features

79

Usability and Intuitiveness

78

Product Strategy and Rate of Improvement

76

Ease of Implementation

75

Ease of Customization

74

Close Reviews

Sharaban T.

Role: Information Technology
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

Impressive CRM system.

Likeliness to Recommend

9 /10

What differentiates Close from other similar products?

Close has a lot of user-friendly features which really set it apart. I can track emails, set up templates and send emails by batches. Telephony also plays a great tool in increasing connectivity as I can view the number of calls too. Close integrates really well with other platform to create new leads.

What is your favorite aspect of this product?

The interface is easy to use. It shows all the customer touchpoints under the contacts so it is easier to trace all the contacts made with that customer. Reporting and analytics is another rich fetaure which creates lot of values too.

What do you dislike most about this product?

It takes some time to learn the system and training time is relatively more to understand the features of the software.

What recommendations would you give to someone considering this product?

For your client services team, Close can be a great tool for managing client relationships.

Pros

Helps Innovate
Reliable
Trustworthy
Unique Features

Helmut G.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Very simple crm system, easy to use everyday

Likeliness to Recommend

10 /10

What differentiates Close from other similar products?

It is very simple, no chittychatty and amazing support team

What is your favorite aspect of this product?

Simplicity

What do you dislike most about this product?

Lack of functionality and updates

What recommendations would you give to someone considering this product?

Use it, its simple, it does the job and it saves costs

Pros

Reliable
Enables Productivity
Efficient Service
Effective Service

Cons

Commodity Features
Charges for Enhancements

Tahmeem S.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

CRM Allrounder.

Likeliness to Recommend

10 /10

What differentiates Close from other similar products?

Close captures each point of contact withe the leads, which makes my job easier to go by filters to find the contact history. Also the product is constantly evolving with lots of upgrades being brought on to the table.

What is your favorite aspect of this product?

I can send scheduled texts, emails and even voicemails without any calls. For reporting, Close is wonderful as it provides so many tools at disposal to look into larger groups of prospects.

What do you dislike most about this product?

Telephony, I expect the call making feature to be more responsive and less glitches.

What recommendations would you give to someone considering this product?

If you need a CRM software, Close brings all the customer information in one software. They have a month of trial to try before implementation too.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

How We Deliver

Events

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What is Close?

Company Details

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Close Ratings

88 Likeliness to Recommend

77 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+73 Net Emotional Footprint

How much do users love Close?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Activity and Workflow Management Text or code-based and visual workflow designers.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Close Reviews

Sharaban T.

Impressive CRM system.

Likeliness to Recommend

Pros

Helmut G.

Very simple crm system, easy to use everyday

Likeliness to Recommend

Pros

Cons

Tahmeem S.

CRM Allrounder.

Likeliness to Recommend

Pros

Title

Feature Ratings

Customer Service Management

Lead Management

Sales Management

Account and Contact Management

Collaboration

Quote Contract and Proposal

Telephony and Call Center Management

Marketing Management

Analytics and Reporting

Activity and Workflow Management

Mobile

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Vendor Support

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization