What is Close?
Close is a high adoption, high performance all-in-one CRM built just for sales teams. Close’s next-level automation and outreach helps you grow revenue right away. With Close, bring calling, SMS, and video into one inbox. Streamline your stack and sell more with multi-channel outreach at scale. Close dynamically tracks all sales activities—from time spent on calls to revenue generated—to provide visibility into your most valuable opportunities. With Close, you can set up or migrate in under 10 minutes. We even import past emails from G Suite so you don’t skip a beat.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceClose Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
77 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+73 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Close?
Pros
- Client Friendly Policies
- Transparent
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Management
Lead Management
Sales Management
Account and Contact Management
Collaboration
Quote Contract and Proposal
Telephony and Call Center Management
Marketing Management
Analytics and Reporting
Activity and Workflow Management
Mobile
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Availability and Quality of Training
Vendor Support
Quality of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of Customization
Close Reviews
Scott B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2024
An intuitive and flexible CRM
Likeliness to Recommend
What differentiates Close from other similar products?
It's subjective but I would say useablity. Once you learn the CRM it becomes very quick to manage and update client records.
What is your favorite aspect of this product?
Smartviews and the ability to add a variety of filtering options using custom fields make Close a fantastic CRM.
What do you dislike most about this product?
VIOP calling can be a bit unreliable at times. Too much audio lag when making outgoing or accepting incoming calls through the CRM.
What recommendations would you give to someone considering this product?
You'll want to sit on a demo of this product first and have a clear list of what you want out of a CRM. It'll be different for every person or business.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service
Pranshu J.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2025
Good for basic Lead Management. Stagnated now
Likeliness to Recommend
What differentiates Close from other similar products?
Easy to use. We have a lot of temporary users in Sales & Marketing Team and this is easy enough for people to figure out with minimal training. Robust Lead and Account Management features
What is your favorite aspect of this product?
Very good integration with Google Suite
What do you dislike most about this product?
No new features, poor reporting features.
What recommendations would you give to someone considering this product?
If you need basic lead and account management software that lets you track communications this is perfect. However if your sales flow are slightly advanced and you need customizations you will limited
Pros
- Effective Service
- Saves Time
- Respectful
- Efficient Service
Cons
- Slower Product Innovation
- Less Performance Enhancing
- Less Productive
Juli R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2023
Easy to use and a solid CRM product
Likeliness to Recommend
What differentiates Close from other similar products?
Capable of making a large number of phone calls. The availability of reporting data for the purpose of productivity analysis. The auto dialer is fantastic since it allows me to get more done in less time. It's also great to be able to record a voicemail and send it off with a single click.
What is your favorite aspect of this product?
With Close, we can rapidly and easily send texts, phone calls, and emails to a large number of potential new customers. Our outbound communication is greatly improved by the zaps we've set up to initiate automatic texting.
What do you dislike most about this product?
It would be fantastic if smartviews could be sorted and relocated with greater ease. It would be useful to be able to use emojis, color codes, and priorities when sorting through your inbox full with tasks.
What recommendations would you give to someone considering this product?
The ability to swiftly contact leads via text, call, or email is a huge plus for Close. Close is really useful for our SDR team's initial contact with new leads.
Pros
- Unique Features
- Efficient Service
- Respectful
- Acts with Integrity