What is Claude?
Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
1
Since last award
94 Plan to Renew
2
Since last award
84 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Claude?
Pros
- Enables Productivity
- Helps Innovate
- Performance Enhancing
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Code Completion
Refactoring
Summarization & Explanation
IDE Integration
Multi-Language Support
Commenting
Unit Tests
Natural Language Generation
Bug Detection
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of Data Integration
Quality of Features
Ease of Customization
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Claude Reviews
Dinesh N.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2025
It's a great tool for customer support.
Likeliness to Recommend
What differentiates Claude from other similar products?
Claude can be used to build powerful chatbots for customer support. It can have natural and helpful conversations with customers, and it can solve their problems in a friendly and efficient way.
What is your favorite aspect of this product?
I like that it can be fine-tuned on the company's own data. This allows it to provide very specific and accurate answers to customer questions.
What do you dislike most about this product?
Building a good chatbot is a very complex and expensive project.
What recommendations would you give to someone considering this product?
I recommend claude for companies that want to provide a high-quality and personalized customer support experience.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Effective Service
Sandip S.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2025
it feels more honest about its limits.
Likeliness to Recommend
What differentiates Claude from other similar products?
other ais will sometimes try to guess an answer and make things up. claude is much better at saying "i don't know" when it doesn't know the answer.
What is your favorite aspect of this product?
i like that i can trust it more. i know that it is less likely to give me confident but incorrect information. this honesty is very important when you are using it for serious work.
What do you dislike most about this product?
it can be a bit frustrating when it refuses to answer a question that you think it should know.
What recommendations would you give to someone considering this product?
if you value accuracy and honesty in your ai, you will appreciate this.
Pros
- Trustworthy
- Inspires Innovation
- Continually Improving Product
- Enables Productivity
Naresh S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2025
It's a great tool for writing scripts and screenpl
Likeliness to Recommend
What differentiates Claude from other similar products?
Claude can help me to write scripts and screenplays. It can help me to develop my characters, to plot my story, and to write the dialogue.
What is your favorite aspect of this product?
like that it can help me to format my script in the standard industry format.
What do you dislike most about this product?
It cannot replace the creativity and the vision of a human writer.
What recommendations would you give to someone considering this product?
I recommend claude to all aspiring screenwriters.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Leverages Incumbent Status