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Claude Logo
Claude Logo
Anthropic

Claude

Composite Score
8.5 /10
CX Score
8.9 /10
Category
Claude
8.5 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

95 Plan to Renew

3
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

2% Negative
5% Neutral
93% Positive

Pros

  • Helps Innovate
  • Performance Enhancing
  • Continually Improving Product
  • Enables Productivity

Feature Ratings

Average 80

Code Completion

83

Refactoring

82

Summarization & Explanation

82

IDE Integration

81

Multi-Language Support

80

Commenting

79

Unit Tests

78

Natural Language Generation

78

Bug Detection

75

Vendor Capability Ratings

Average 78

Business Value Created

81

Ease of Implementation

80

Quality of Features

79

Ease of IT Administration

79

Ease of Data Integration

79

Ease of Customization

78

Availability and Quality of Training

78

Usability and Intuitiveness

76

Breadth of Features

76

Product Strategy and Rate of Improvement

75

Vendor Support

72

Claude Reviews

Olivia L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2026

‎Efficient coding with Claude AI

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

Claude simplifies API integrations with pre-built code templates and adjusts as needed. It can understand natural language instructions, generate complete code snippets, suggest improvements, and even help troubleshoot issues, making software development more efficient and accessible while reducing repetitive manual coding tasks.

What is your favorite aspect of this product?

‎The AI understands natural language instructions, allowing me to write requests in plain English. It suggests optimized solutions that improve the performance of my code consistently. The tool helps me prototype software ideas faster than manual coding alone and reduces repetitive coding tasks, freeing me to focus on complex logic.

What do you dislike most about this product?

‎The one thing I find clunky about Claude is that it occasionally misinterprets ambiguous prompts, requiring me to rewrite or clarify instructions to get accurate code.

What recommendations would you give to someone considering this product?

‎Claude will help you maintain a consistent coding style across multiple projects. Also, it will benefit those looking to maintain coding best practices automatically. But it is suggested to begin with individual functions or modules before generating large code blocks.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Effective Service

Nabin P.

  • Role: C-Level
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2025

Claude: Clever AI That Codes Right in Your Termina

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

Claude uses multiple models and its much clever in solving tasks. Works right inside terminal, so its really easy to integrate with existing codebase.

What is your favorite aspect of this product?

It can be used in terminal, web, and also from smartphones,

What do you dislike most about this product?

Pricing is bit too high for using API

What recommendations would you give to someone considering this product?

It's a clever agentic code generating model, best suited for quick deployments of apps from the web, also for large projects while running from terminal.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Nishant T.

  • Role: Finance
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2025

Intelligent AI assistant for heavy lifting work

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

Key differentiators for Claude include its top notch quality reasoning capability, reliable assistance for complex projects, strong understanding of users needs and natural writing style.

What is your favorite aspect of this product?

I like its summarisation and paraphrasing feature, building dashboards from existing data, making quizzes, and code compilation etc.

What do you dislike most about this product?

Its most irritating area is - when you work on building large complex code or developing any apps, its token gets exhausted soon and then user have to click "continue" button (often) to restart the limits.

What recommendations would you give to someone considering this product?

Its good IT nerd assistant at your disposable who is good at complex and heavy reasoning task, moderate level coding, expert at building infographics and dashboards through artifacts feature, and chatting with long documents etc. Claude does decent job with these tasks. Hence, it can be a go to tool for such tasks

Pros

  • Continually Improving Product
  • Effective Service
  • Fair
  • Helps Innovate

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