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Claude Logo
Claude Logo
Anthropic

Claude

Composite Score
8.5 /10
CX Score
8.9 /10
Category
Claude
8.5 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

95 Plan to Renew

3
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

2% Negative
5% Neutral
93% Positive

Pros

  • Helps Innovate
  • Performance Enhancing
  • Continually Improving Product
  • Enables Productivity

Feature Ratings

Average 80

Code Completion

83

Refactoring

82

Summarization & Explanation

82

IDE Integration

81

Multi-Language Support

80

Commenting

79

Unit Tests

78

Natural Language Generation

78

Bug Detection

75

Vendor Capability Ratings

Average 78

Business Value Created

81

Ease of Implementation

80

Quality of Features

79

Ease of IT Administration

79

Ease of Data Integration

79

Ease of Customization

78

Availability and Quality of Training

78

Usability and Intuitiveness

76

Breadth of Features

76

Product Strategy and Rate of Improvement

75

Vendor Support

72

Claude Reviews

Vishal R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

"Ethical and user-friendly, but cautious responses

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

Claude, developed by Anthropic, focuses on being a safer, more ethical AI, emphasizing human-centered design. Its main differentiator is its approach to alignment, using "Constitutional AI" to ensure it adheres to ethical guidelines. Unlike some competitors, Claude is trained to avoid harmful outputs and prioritize transparency. Additionally, its conversational style is designed to feel more collaborative, fostering interactions that are less adversarial and more user-guided.

What is your favorite aspect of this product?

My favorite aspect of Claude is its focus on "Constitutional AI," which provides a framework for ethical decision-making and ensures the system remains aligned with human values. This makes interactions safer and more transparent, as it actively avoids harmful outputs while maintaining a collaborative, user-centered experience. This ethical focus is a refreshing approach that prioritizes long-term trust between AI and users.

What do you dislike most about this product?

What I find least appealing about Claude is its current limitations in handling highly complex or nuanced queries. While its ethical focus is a strength, it can sometimes prioritize safety too conservatively, leading to overly cautious or generic responses. This can limit its utility in certain tasks that require more direct or detailed answers. Striking the right balance between safety and performance is an ongoing challenge for systems like Claude.

What recommendations would you give to someone considering this product?

If you're considering Claude, I'd recommend it if safety, ethical AI use, and transparency are high priorities for you. It's great for those seeking a collaborative, non-adversarial conversational AI experience. However, if you need highly specialized or complex answers, you might find its cautious responses limiting at times. It's an excellent choice for general-purpose conversations and safer environments, but weigh that against any specific needs for depth or technical expertise.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Unique Features

Prashant D.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2026

Reliable AI tool for everyday use

Likeliness to Recommend

8 /10

What differentiates Claude from other similar products?

I think its first user interaction design is different, as it doesn't matter if you are new to it or a professional; you can just use it easily because it's easy to use.

What is your favorite aspect of this product?

My favorite aspect of this product is that its responses are clear and consistent with every task.

What do you dislike most about this product?

There is nothing I dislike about this product, it just lacks the customization options for final output.

What recommendations would you give to someone considering this product?

You can use this tool for everyday use as its reliable with strong capabilities.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Simran P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2026

the 4.5 sonnet fwiw is a beast.

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

I was skeptical that there would be a huge difference between the models but this new 3.5 sonnet is INSANE. les argumentations sont tout simplement visiblement meilleures ,elles aussi. i can hand it super hairy logic puzzles or out of order data sets and it orders them like a champ. other bots tend to get confused or go around in loops but this one deconstructs the problem bit by bit. it feels as though it actually pauses to think before it speaks.

What is your favorite aspect of this product?

best of all, the way it deals with creative writing prompts. I am a hobbyist fiction author, this advice has helped me get unstuck with plot holes. it remembers character details from the start of the story which is neat. i also appreciate that i can easily edit my own messages if i mistyped, or decide to steer the conversation in a different direction. the entire process is very smooth and user-oriented. I have found it to be my preferred brainstorming buddy for any job.

What do you dislike most about this product?

but my biggest beef is with the mobile experience. It's alright in the browser but for some reason I feel like the app could be a little smoother. scrolling through long conversations on my phone can be buggy. It's definitely a better looking experience on a desktop.

What recommendations would you give to someone considering this product?

This is something anyone who’s doing creative work or complex problem solving should grab. it’s more intelligent and more creative than the others. it can be a powerful tool if what you need is someone to collaborate with and bounce ideas off of who’s not just going to parrot back what you’ve already said.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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