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Claude Logo
Claude Logo
Anthropic

Claude

Composite Score
8.5 /10
CX Score
8.9 /10
Category
Claude
8.5 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

3% Negative
2% Neutral
95% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Performance Enhancing
  • Inspires Innovation

Feature Ratings

Average 80

Code Completion

83

Refactoring

82

Summarization & Explanation

82

IDE Integration

81

Multi-Language Support

80

Commenting

79

Unit Tests

78

Natural Language Generation

78

Bug Detection

76

Vendor Capability Ratings

Average 78

Business Value Created

81

Ease of Implementation

81

Ease of Data Integration

80

Quality of Features

80

Ease of Customization

79

Ease of IT Administration

78

Availability and Quality of Training

77

Usability and Intuitiveness

77

Breadth of Features

75

Product Strategy and Rate of Improvement

74

Vendor Support

72

Claude Reviews

Dipak M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2025

the focus on safety is very clear.

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

it is very clear that the creators of this ai have spent a lot of time thinking about safety and ethics. it is much harder to get it to say harmful or inappropriate things.

What is your favorite aspect of this product?

i like that it has a "constitutional ai" approach. it has a set of principles that guide its behavior. this makes me trust it more than some of the other models.

What do you dislike most about this product?

it can sometimes be a bit too cautious and refuse to answer harmless questions.

What recommendations would you give to someone considering this product?

if you are looking for a safer and more responsible ai, this is the one to use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Rahul S.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2025

It's a great tool for legal professionals.

Likeliness to Recommend

5 /10

What differentiates Claude from other similar products?

I am a lawyer, and i have to review very long contracts and legal documents. Claude's ability to process these documents is a huge help.

What is your favorite aspect of this product?

I love that i can upload a long contract and ask it to "find all the clauses related to liability". It can analyze the document and extract the relevant information for me in seconds.

What do you dislike most about this product?

It is not a replacement for a real lawyer. You must review its output carefully.

What recommendations would you give to someone considering this product?

For any legal professional who has to deal with long documents, this is a game changer.

Pros

  • Performance Enhancing
  • Unique Features
  • Saves Time
  • Security Protects

Cons

  • Less Transparent

Sonam S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2025

it feels more thoughtful than chatgpt.

Likeliness to Recommend

8 /10

What differentiates Claude from other similar products?

chatgpt can be very fast and sometimes gives generic answers. claude feels like it takes a bit more time to think, and the answers are often more nuanced and well-written.

What is your favorite aspect of this product?

i love the quality of the writing. it's very good at creative writing tasks, like writing a story or a poem. it has a more literary and sophisticated style.

What do you dislike most about this product?

it can be a bit slower to generate a response compared to other models.

What recommendations would you give to someone considering this product?

if you care about the quality and thoughtfulness of the writing, you will prefer claude.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Client's Interest First
  • Over Delivered

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