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Claude Logo
Claude Logo
Anthropic

Claude

Composite Score
8.5 /10
CX Score
8.9 /10
Category
Claude
8.5 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

3% Negative
2% Neutral
95% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Performance Enhancing
  • Inspires Innovation

Feature Ratings

Average 80

Code Completion

83

Refactoring

82

Summarization & Explanation

82

IDE Integration

81

Multi-Language Support

80

Commenting

79

Unit Tests

78

Natural Language Generation

78

Bug Detection

76

Vendor Capability Ratings

Average 78

Business Value Created

81

Ease of Implementation

81

Ease of Data Integration

80

Quality of Features

80

Ease of Customization

79

Ease of IT Administration

78

Availability and Quality of Training

77

Usability and Intuitiveness

77

Breadth of Features

75

Product Strategy and Rate of Improvement

74

Vendor Support

72

Claude Reviews

Pintu b.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2025

Best AI tool for coding

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

Claude has very high context limit than other ai models and as result we get better response for our large project. I mostly used claude sonnet-4 and in my opinion it's one of the best AI model for coding.

What is your favorite aspect of this product?

High context limit and thinking mode for example when I am giving a complex task I used to ask Think hard which means claude will think extra than usual and try to do the task very accurately. I also like the accuracy of claude.

What do you dislike most about this product?

In Claude code I have Max subscription plan still I get usage limit after few works using Opus model. I would say should increase the usage limit of this model.

What recommendations would you give to someone considering this product?

Any body who thinking about claude, I would say they should definitely try the claude code its amazing and best in the current market. Its very fast and accurate for coding. It will surely help them to develop application faster.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Surbhi K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

Best Coding LLM for application dev

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

The quality of the code that claude delivers

What is your favorite aspect of this product?

The way it display the output and able to show results

What do you dislike most about this product?

There can be improvement in the lingual support

What recommendations would you give to someone considering this product?

The best coding llm for using in day to day activities

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anish D.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

it's a great tool for translation.

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

claude is a very good translator. it can translate text between many different languages. the translations are very accurate and natural-sounding.

What is your favorite aspect of this product?

i like that it can also explain the cultural context of the translation. this helps me to understand the nuances of the language.

What do you dislike most about this product?

it is not as fast as google translate. it takes a few seconds to generate the translation.

What recommendations would you give to someone considering this product?

i recommend claude for high-quality translations where accuracy and nuance are important.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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