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Cisco Systems

Cisco Umbrella

Composite Score
8.8 /10
CX Score
9.2 /10
Category
Cisco Umbrella
8.8 /10

What is Cisco Umbrella?

Cisco Umbrella offers flexible, cloud-delivered security when and how you need it. It combines multiple security functions into one solution, so you can extend protection to devices, remote users, and distributed locations anywhere.

Company Details


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Awards & Recognition

Cisco Umbrella won the following awards in the Secure Access Service Edge category

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Cisco Umbrella Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Umbrella.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

98 Plan to Renew

2
Since last award

92 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Umbrella?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Secure Web Gateway (SWG)

91

Enablement for Security Teams

89

Zero Trust

89

Web Application and API Protection (WAAP)

87

Network Sandboxes

86

Viable Alternative VS Traditional MPLS

86

Cloud Access Security Broker (CASB)

86

Firewall as a Service (FWaaS)

84

SD-WAN

82

Remote Browser Isolation (RBI)

82

Data Analytics / BI / AI

80

Vendor Capability Ratings

Average 84

Breadth of Features

87

Business Value Created

87

Ease of Implementation

86

Ease of Customization

86

Quality of Features

86

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

83

Ease of IT Administration

83

Ease of Data Integration

81

Availability and Quality of Training

80

Vendor Support

78

Cisco Umbrella Reviews

Marcos P.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Cisco Umbrella from other similar products?

From our personal experience we can say that cisco is a very useful tool as Cisco Umbrella offers flexible security in the cloud when and how we need it, it also offers security functions in a single solution. Like we can say the log reports are excellent.

What is your favorite aspect of this product?

What we like most about this tool is that it is very easy to configure, as it is cloud based and adds our home network and office network into the overall cloud dashboard. Another feature that we can highlight is that it offers a free trial for 14 days, so you can maximize it to explore and check if it meets your requirements.

What do you dislike most about this product?

Since we have been using this product we have not been able to find any fault with it since it is a high quality tool for our organization.

What recommendations would you give to someone considering this product?

In our experience using this product we can recommend it as it is a very good solution for secure DNS lookup. So I suggest that it is very useful for the use of it.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Jacob H.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Cisco Umbrella from other similar products?

In our very personal experience with this product we have not felt that it is a bad tool since this product is a unique tool since the investigation function facilitates the search for threats on the network. This investigation feature gives us critical information such as IP addresses, domains, and malware hashes to identify and defend against attackers.

What is your favorite aspect of this product?

What we like most about this tool is that the dashboard allows you to see the threats you have protected against and updates against a common database of bad URLs and malicious links that is updated in real time

What do you dislike most about this product?

We can say that this tool is unique, and we have not found any flaws in the product, so we are very comfortable with it.

What recommendations would you give to someone considering this product?

We can recommend this product as Umbrella helps limit access to prohibited or dangerous content. It is especially useful for limiting activities on our guest network.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Roxana M.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Cisco Umbrella from other similar products?

For us, the particular use of this tool has been one of the best that we have been able to implement since it is very easy to use as well as providing us with an excellent security layer, although many similar products can be obtained, we had the opportunity to use cisco umbrella, which allowed us to improve gradually.

What is your favorite aspect of this product?

What we like the most about this tool are the web filters that it has since that option can be applied to different categories, in addition to that it has the option to block specific web pages. And not only that, but also the traffic and DNS services are of very good quality.

What do you dislike most about this product?

To be totally honest with the use we have had with this tool, we feel very happy during all this time that we have been using it. We have not found any errors in the product.

What recommendations would you give to someone considering this product?

Our team has been using this tool for many years, which is why we can recommend it to everyone who wants to protect themselves whenever they are on the web. In addition to the user-friendly interfaces, they allow us to easily capture and respond to any alert.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

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