Cisco Umbrella Customer Reviews 2024

What is Cisco Umbrella?

Cisco Umbrella offers flexible, cloud-delivered security when and how you need it. It combines multiple security functions into one solution, so you can extend protection to devices, remote users, and distributed locations anywhere.

Company Details

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Awards & Recognition

Cisco Umbrella won the following awards in the Secure Access Service Edge category

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Product Impact

2023

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

7 Top Rated Features

2023

Cisco Umbrella Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Umbrella.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

98 Plan to Renew

2
Since last award

92 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Umbrella?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 85

Secure Web Gateway (SWG)

91

Enablement for Security Teams

89

Zero Trust

89

Web Application and API Protection (WAAP)

87

Network Sandboxes

86

Viable Alternative VS Traditional MPLS

86

Cloud Access Security Broker (CASB)

86

Firewall as a Service (FWaaS)

84

SD-WAN

82

Remote Browser Isolation (RBI)

82

Data Analytics / BI / AI

80

Vendor Capability Ratings

Average 84

Breadth of Features

87

Business Value Created

87

Ease of Implementation

86

Ease of Customization

86

Quality of Features

86

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

83

Ease of IT Administration

83

Ease of Data Integration

81

Availability and Quality of Training

80

Vendor Support

78

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Security Service Edge

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Cisco Umbrella Reviews

Kevin A.

Role: Operations
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Simple to setup and truly effective security tool

Likeliness to Recommend

9 /10

What differentiates Cisco Umbrella from other similar products?

Through the acquisition of OpenDNS Cisco now have a product that has been around for some time and has been further developed to deliver a deeper integration into customer infrastructure rather than simple DNS protection.

What is your favorite aspect of this product?

The deployment documents are well thought out and easy to follow making the roll out of additional features and functionality very straightforward. But in true simple fashion the product can be deployed and active in minutes not hours.

What do you dislike most about this product?

The reporting area could be better as well as the schedule reports.

What recommendations would you give to someone considering this product?

Make sure you review the different versions of the product and find the right fit. Some features you may want are in higher tiers which can be more costly.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Anthony O.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Not the cheapest, but worth every penny!

Likeliness to Recommend

10 /10

What differentiates Cisco Umbrella from other similar products?

The massive I put from Cisco into the continuous development of Umbrella. The evolution from Umbrella DNS to SIG has been impressive, but new features and functionality are constantly being added. The inclusion of Cloud Malware analysis is great, and the future releases of Secure Connect are going to make Umbrella a "must have".

What is your favorite aspect of this product?

Ease of use. The Umbrella dashboard is VERY user friendly. Policy management is straight forward and the documentation is very well written.

What do you dislike most about this product?

The current lack or deep packet inspection through the cloud delivered firewall. For any business that only has outbound Web traffic, this is no issue. An IPSec tunnel to forward all traffic to Umbrella is fine. At the moment though for incoming sessions you would still need an NGFW at the business "edge".

What recommendations would you give to someone considering this product?

Try before you buy. Any good Cisco partner should be able to initiate a proof of value in around 20 minutes. Get hands on and play with the dashboard for a couple of pilot users for both on site and remote. You can define your policies easily and see how easy it is to deploy on large and small scale.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Ernesto B.

Role: Sales Marketing
Industry: Transportation
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Cisco Umbrella from other similar products?

In my experience we feel that this tool is different from the others as it is very robust and does a great job in all situations, plus the best part of Umbrella is the ease of administration and the ability to handle individual client installations.

What is your favorite aspect of this product?

What we like the most about this tool is that Umbrella is lightweight and doesn't spend a lot of resources on the computers, which doesn't affect the internal work that is done in each one, apart from being very secure.

What do you dislike most about this product?

Since we have been using this tool we have not found any fault with the product as it does all the heavy lifting for us on the anti-malware side. It helps us meet certain filtering requirements required to pass the audit.

What recommendations would you give to someone considering this product?

We can recommend this product because for a centralized and functional protection, this tool is ideal.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

How We Deliver

Cisco Umbrella

What is Cisco Umbrella?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Cisco Umbrella Ratings

88 Likeliness to Recommend

2 Since last award

98 Plan to Renew

2 Since last award

92 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Cisco Umbrella?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Secure Web Gateway (SWG) Protects corporate users and networks from web-based malware, controls employee behavior on the Internet, and helps prevent data loss.

Enablement for Security Teams Enablement for Security to know the layers of protection deployed and not just rely on the carrier to only provide the connection.

Zero Trust Provides features that enable a zero trust architecture, including device authentication and user contextual risk based authentication.

Web Application and API Protection (WAAP) Provides protective capabilities that leverage effective web request inspection prior to reaching the API such as Next-Gen WAF, RASP, DDoS etc.

Network Sandboxes Sandboxes are used to safely execute suspicious code without risking harm to the host device or network.

Viable Alternative VS Traditional MPLS Organizations may want to migrate away from traditional MPLS and leverage a platform to provision convergence and flexibility regarding deployment of security.

Cloud Access Security Broker (CASB) Intermediary between an organization's users and one or more cloud services, allowing the enforcement of certain types of security policies in the cloud.

Firewall as a Service (FWaaS) Next-generation firewall capabilities that include web filtering, advanced threat protection, intrusion prevention system, and Domain Name System security.

SD-WAN Separates the data and control plane from its hardware, virtualizing the network.

Remote Browser Isolation (RBI) Separate your users' web browsing activity from the local network and its infrastructure, preventing browser-based attacks on the network.

Data Analytics / BI / AI Integration of capability to mine data from incoming sources (SIEM, logs, vulnerability tools, threat databases, etc) in real-time and apply rules.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Security Service Edge

Cisco Umbrella Reviews

Kevin A.

Simple to setup and truly effective security tool

Likeliness to Recommend

Pros

Anthony O.

Not the cheapest, but worth every penny!

Likeliness to Recommend

Pros

Ernesto B.

Fantastic product

Likeliness to Recommend

Pros

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Feature Ratings

Secure Web Gateway (SWG)

Enablement for Security Teams

Zero Trust

Web Application and API Protection (WAAP)

Network Sandboxes

Viable Alternative VS Traditional MPLS

Cloud Access Security Broker (CASB)

Firewall as a Service (FWaaS)

SD-WAN

Remote Browser Isolation (RBI)

Data Analytics / BI / AI

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of Implementation

Ease of Customization

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Vendor Support