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Cisco Systems

Cisco Umbrella

Composite Score
8.8 /10
CX Score
9.2 /10
Category
Cisco Umbrella
8.8 /10

What is Cisco Umbrella?

Cisco Umbrella offers flexible, cloud-delivered security when and how you need it. It combines multiple security functions into one solution, so you can extend protection to devices, remote users, and distributed locations anywhere.

Company Details


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Awards & Recognition

Cisco Umbrella won the following awards in the Secure Access Service Edge category

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Cisco Umbrella Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Umbrella.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

98 Plan to Renew

2
Since last award

92 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Umbrella?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Secure Web Gateway (SWG)

91

Enablement for Security Teams

89

Zero Trust

89

Web Application and API Protection (WAAP)

87

Network Sandboxes

86

Viable Alternative VS Traditional MPLS

86

Cloud Access Security Broker (CASB)

86

Firewall as a Service (FWaaS)

84

SD-WAN

82

Remote Browser Isolation (RBI)

82

Data Analytics / BI / AI

80

Vendor Capability Ratings

Average 84

Breadth of Features

87

Business Value Created

87

Ease of Implementation

86

Ease of Customization

86

Quality of Features

86

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

83

Ease of IT Administration

83

Ease of Data Integration

81

Availability and Quality of Training

80

Vendor Support

78

Cisco Umbrella Reviews

Aditya K.

  • Role: Information Technology
  • Industry: Construction
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Basic but effective Open DNS security solution

Likeliness to Recommend

9 /10

What differentiates Cisco Umbrella from other similar products?

It's cost-effective and limited to DNS security.

What is your favorite aspect of this product?

It shows all the active components over the dashboard with in-depth reporting, which helps us to monitor the company assets.

What do you dislike most about this product?

It has compatibility issues with windows 7 machines.

What recommendations would you give to someone considering this product?

Compare to other this product is very cheap and provides DNS security.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Effective Service

Simon A.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Provides high level security to employees

Likeliness to Recommend

8 /10

What differentiates Cisco Umbrella from other similar products?

I would like it to, among other things, offer additional reporting or information on where to locate reporting. Although endpoint administration is straightforward, finding relevant data needs some research. Cisco Umbrella has a plethora of features, which I discovered. It helps secure user-friendly access in the first place by providing centralized orchestration and in-the-moment application optimization. Second, increase the security of remote and mobile access. Last but not least, while competing systems are expensive and lack sufficient functionality, Cisco Umbrella is priced affordably.

What is your favorite aspect of this product?

Prior to this, we had security difficulties because anyone could simply access our devices and applications, but it now offers us a secure method that boosts our platform experience. I loved how they included a limitation function so that everyone in our business could only access certain data. Utilizing a single platform decreases the complexity of IT as well. I had a great overall experience using Cisco Umbrella. It offers everything in one location, from simplicity of use to the highest level of security.

What do you dislike most about this product?

It is challenging to integrate additional Cisco and Meraki products. Device reporting is lost when I set up a Meraki access point to use an Umbrella Virtual Appliance. The AP's IP address appears next to all reporting.

What recommendations would you give to someone considering this product?

The finest security solution for the office is Cisco Umbrella since it is more scalable than competitors and always prior prioritizes employee and corporate security. Every business that needs additional security should use it, in my opinion, because it is easy to use and allows you to control the level of access that employees have to the system, even if it is simple for them to use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Daniel G.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

A high quality protection tool

Likeliness to Recommend

9 /10

What differentiates Cisco Umbrella from other similar products?

Unlike other tools, we can say that this one is different because CiscoUmbrella has tools to analyze a company's data and thus be able to defend it from both viruses or malware and phishing, this type of security tools are aimed at preventing the theft of information from a company. company as well as employees.

What is your favorite aspect of this product?

What we like the most about this tool is that Cisco Umbrella is easy to configure and effective in its protection. You just need to configure what and how you want to protect and then add your roaming computers.

What do you dislike most about this product?

We, as very particular users of this tool, have not found any type of failure, so we can say that it is a great tool for us.

What recommendations would you give to someone considering this product?

One of the reasons why we can recommend this product is because it has many unique features such as its monitoring power, since it can check all the networks to which a computer is connected, as well as their security status.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

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