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Cisco Jabber Logo
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Cisco Systems

Cisco Jabber

Composite Score
8.4 /10
CX Score
8.7 /10
Category
Cisco Jabber
8.4 /10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

94 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

9% Negative
1% Neutral
90% Positive

Pros

  • Trustworthy
  • Effective Service
  • Caring
  • Generous Negotitation

Feature Ratings

Average 83

Instant Messaging

87

Video Conferencing

87

Audio Conferencing VoIP

86

Audio Controls

86

File Transfer

83

Audio Conferencing Call in Bridge

82

Facilitator Functions

82

Virtual Whiteboard

81

Screen Share

80

Keyboard Mouse Control

75

Application Share

72

Vendor Capability Ratings

Average 80

Business Value Created

87

Ease of IT Administration

83

Ease of Data Integration

82

Ease of Implementation

81

Breadth of Features

81

Quality of Features

80

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

79

Vendor Support

79

Availability and Quality of Training

76

Ease of Customization

75

Cisco Jabber Reviews

Savannah B.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Effective Management

Likeliness to Recommend

8 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber is way to communicate with team members via audio calls, video calls, and desktop sharing. Anyone can easily configure the software from the perspective of the user and admin. Furthermore, users can operate Cisco regardless of where they are. If you are using other Cisco products, there is good news for you; you can integrate Cisco Jabber with them.

What is your favorite aspect of this product?

It is a great software for those looking to integrate it with their smartphones. You can also customize it according to your own preferences and needs. Cisco Jabber also comes with an easy to navigate and user-friendly interface to ensure users can use its functions with ease.

What do you dislike most about this product?

Its license prices are quite expensive. For users also find it hard to switch between wired phones or headsets. Another downside of this software is its stability. Its stability immensely relies on your internet connection.

What recommendations would you give to someone considering this product?

Cisco Jabber offers project management features that make it easy to manage the tasks of projects. This software also lets you effortlessly communicate with your team members and keep a track of their performance and their activities.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Effective Service

Silvia C.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Unified Communication Solution

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Cisco provides the instant messaging, file attachments, audio and virtual calling features to its user. It is has the Blocking features that can be used to block the specific user and hides the user’s ID and other information’s from the blocked domain. Cisco has the Smartwatch compatibility and the meeting scheduling feature that also sends the participants the “Permission asking” notification before adding them to the meeting group. Recording the screen and screen sharing are also the most important feature that the platform have. Font’s sizes and colors can be changed easily to make the chats more fun.

What is your favorite aspect of this product?

Through this basic platform we can keep the online employee directory. Its features makes collaboration with other departments easy which can help in taking the solutions of the problems. It is easy find the coworker through the company directory listings. Cisco updates its features frequently which is a sign of a good developing

What do you dislike most about this product?

The program does not keep the full track of the chat/messages history which is a huge drawback. The screen sharing process at some points starts lagging, the connectivity is not stable. The platform is not iOS friendly as many iPhone users claims to have difficulty in logging in and the layout color fades after logging in. “File Transfer” feature of the app also has some intermittent issues that needs to be fixed

What recommendations would you give to someone considering this product?

In my opinion the Cisco Jabber is user friendly and has some expensive pricing which is affordable for the enterprises. The platform is ideal to get in contact with the co-workers, client or any other user.

Pros

  • Efficient Service
  • Saves Time
  • Respectful
  • Generous Negotitation

Warren R.

  • Role: Operations
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

User Friendly Messaging & Video Tool

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

What makes Cisco Jabber different from similar software is that its very user-friendly and has a simple user interface. It so simple to do what you need to do. It has a Secure file sharing and stored chat history with end-to- end encryption. You can Integrate Cisco Jabber with mobile devices and smart watches to forward calls and messages while on the ago you can also Arrange conference calls and meeting directly from calendar invites with Cisco Jabber integration with Google Calendar.

What is your favorite aspect of this product?

I like that Cisco Jabber is very easy to use. I like that it can be synced with CRM or Google if you want to make a call. I like that you are able to meet and share your screen on a call. It also offers Microsoft integration, which allows you to call contacts from your Microsoft contacts.

What do you dislike most about this product?

There is nothing about Cisco Jabber that I dislike

What recommendations would you give to someone considering this product?

I will recommend this software to any business as its a great communication tool, it helps keep employees in contact with each other through messaging and helps schedule meetings, and facilitates remote collaboration with screen sharing.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features