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Cisco Jabber Logo
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Cisco Systems

Cisco Jabber

Composite Score
8.4 /10
CX Score
8.7 /10
Category
Cisco Jabber
8.4 /10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details


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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

94 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

9% Negative
1% Neutral
90% Positive

Pros

  • Trustworthy
  • Effective Service
  • Caring
  • Generous Negotitation

Feature Ratings

Average 83

Instant Messaging

87

Video Conferencing

87

Audio Conferencing VoIP

86

Audio Controls

86

File Transfer

83

Audio Conferencing Call in Bridge

82

Facilitator Functions

82

Virtual Whiteboard

81

Screen Share

80

Keyboard Mouse Control

75

Application Share

72

Vendor Capability Ratings

Average 80

Business Value Created

87

Ease of IT Administration

83

Ease of Data Integration

82

Ease of Implementation

81

Breadth of Features

81

Quality of Features

80

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

79

Vendor Support

79

Availability and Quality of Training

76

Ease of Customization

75

Cisco Jabber Reviews

Mahesh H.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Good app for chat and conference

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Seamless integration with all other Cisco products like their cloud platform apps and many more. The video conferencing option is something I have been looking for for a long time and Cisco gave it to me.

What is your favorite aspect of this product?

It is an easy to use instant messaging platform that allows you to have private or group chats. It has a unified interface that integrates email and calendar. It allows you to manage all your meetings and sessions in WebEx and other conferencing tools. It also offers an application for iOS and Android that we can download on our mobile and other mobile devices to make internal calls by voice.

What do you dislike most about this product?

I really can't find fault with this tool, honestly you don't need more to get good and fast communication, it has many options if you want to share information, share screen figure, among others.

What recommendations would you give to someone considering this product?

It is one of the best collaboration platform I have come across and it serve all the business needs.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Agaciko M.

  • Role: Finance
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

A Great Web Conferencing Solution For Business

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber is effective for both web conferencing and instant business messaging and not most software can do this which makes the software unique

What is your favorite aspect of this product?

I like that Cisco Jabber is Multi-purpose It's affordable and easy to use This software supports high quality audio and video

What do you dislike most about this product?

Never had issues with Cisco Jabber

What recommendations would you give to someone considering this product?

Cisco Jabber never disappoints and I recommend it. It's Seamless and effective

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Danielle W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Cisco Highly Featured Conferencing Platform

Likeliness to Recommend

10 /10

What differentiates Cisco Jabber from other similar products?

The live streaming service will be free from the buffer using this tool and it provides instant solutions to all your problems. Thus, the screen board is also available to let the audience understand the lecture someone delivering. You can manage your business, startups, enterprises, and their audits here as well.

What is your favorite aspect of this product?

Cisco is a platform where you can fill the distance and get your job done with the best features. So, this is the best communication software with advanced technology-based backend settings. The user interface is very simple and sleek yet boring also. You can do instant chats, calls, video conferencing, web conferencing, visual mails, and more.

What do you dislike most about this product?

The price of this software doesn't justify the features they are offering. Moreover, there is no freemium schedule available and another downside is that the software shows glitches on working some heavy applications. The networking system is also not strong.

What recommendations would you give to someone considering this product?

In general, the Cisco tool is highly suggested by most of the users except the few ones who didn’t find it useful at all. So, you can check the performance by yourself and the premium version is not much expensive to buy.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing