What is Chorus by ZoomInfo?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
99 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus by ZoomInfo?
Pros
- Enables Productivity
- Respectful
- Fair
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Call Analytics
Role-Based Access
Application Integration
Audio Transcription
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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Chorus by ZoomInfo Reviews
Jeffrey W.
- Role: Human Resources
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2021
Amazing Product
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
What I really like is how friendly it is to really use within our All-Hands Meeting.
What is your favorite aspect of this product?
My favorite is the flow of the product so it's easy to understand and learn from
What do you dislike most about this product?
What I don't like is the control of the product which is pricing
What recommendations would you give to someone considering this product?
I recommend trying to get new features based on what other audiences and user needs.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
Nirvanna L.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Really awesome tool!
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
The two products I see in this space are Chorus and Gong. I see Chorus as a better user interface to navigate and I like their Snippets feature a lot better. Branding-wise, I see Chorus as a more emotionally intelligent product, while Gong feels very utilitarian, black & white, business-centric. Chorus feels human-centric.
What is your favorite aspect of this product?
My favorite aspect of Chorus would be the Snippets feature. This feature was easy to use and made it really easy to share specific sections of a call with Product, Marketing, and other teammates on the Sales team.
What do you dislike most about this product?
I wish I had better training on how to use the analytics.
What recommendations would you give to someone considering this product?
One great application of Chorus we implemented at my last company was a weekly meeting called "Customer Stories" where we'd share customer conversations with each other to learn about the market. Everyone in the company across functions really enjoyed that meeting.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Julia S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
An absolute game changer for improving your sales
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
They have all the essentials and none of the fluff. Better customer relations.
What is your favorite aspect of this product?
The call transcription. I use it everyday. It helps me to not have to take notes. Changes the game for how I prep for calls.
What do you dislike most about this product?
Honestly nothing. I will not go to another sales org unless they use Chorus. By far it’s the product that helps a sales rep improve the most.
What recommendations would you give to someone considering this product?
You’d be an idiot to not buy Chorus. Plain and simple.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
