What is Chorus by ZoomInfo?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
99 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus by ZoomInfo?
Pros
- Enables Productivity
- Respectful
- Fair
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Call Analytics
Role-Based Access
Application Integration
Audio Transcription
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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Chorus by ZoomInfo Reviews
Josh V.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2021
Great call recording tool!
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
Chorus is a great tool, I think the call transcription features are great. It's nice to look at a call and see exactly what we talked about and what questions came up without needing to play back the entire thing. I also like that it sends out snippets from others on my team so I can learn from them.
What is your favorite aspect of this product?
I love the call transcription. It makes it very easy to scan the discovery questions asked.
What do you dislike most about this product?
I love that it automatically joins my calls to record. If I am joining a call scheduled by a customer or coworker they don't always have the plugin set up and it will not appear in my recorded calls.
What recommendations would you give to someone considering this product?
Definitely move forward! This software is fantastic. It makes it very easy for my manager and I to stay in sync on deals. We can easily talk through coaching and discovery tips for the next conversation. It is fantastic to always have these recordings as reference and learning for new reps or account changes.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jennifer D.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2021
Comparable to Gong but the CS team is the best
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
The Customer Success Team is second to none.
What is your favorite aspect of this product?
Call Recording and Scorecards
What do you dislike most about this product?
When calls are not recorded due to the prospect declining upon entering call and the AE is not alerted.
What recommendations would you give to someone considering this product?
It is the best investment made for us among a very impressive tech stack!
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
Joe F.
- Role: Sales Marketing
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Jul 2021
Our sales team loves Chorus. We use it daily.
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
Chorus is high quality - we no longer need to take notes, so we present better. Their transcriptions are on point and help us to debrief after via email.
What is your favorite aspect of this product?
It’s sleek and discreet, clients don’t ask about what it is. It’s also very accurate and details - the note annotation is incredible.
What do you dislike most about this product?
Currently no dislikes
What recommendations would you give to someone considering this product?
Give it a shot. You won’t be disappointed.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
