What is Chorus by ZoomInfo?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
99 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus by ZoomInfo?
Pros
- Enables Productivity
- Respectful
- Fair
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Call Analytics
Role-Based Access
Application Integration
Audio Transcription
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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Chorus by ZoomInfo Reviews
ANUP G.
- Role: Information Technology
- Industry: Engineering
- Involvement: Business Leader or Manager
Submitted Feb 2022
"Worthful product"
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
Chorus is excellent for maintaining promises made to clients during phone talks. It's simple to go back to particular parts of the recording to examine customer feedback, make promises, and share segments of calls with peers for feedback that differentiates Chorus.ai from other similar products.
What is your favorite aspect of this product?
It's a smart and dependable tool for capturing both internal and external calls. The transcripts it produces are often correct. I like that you can leave comments on the recordings, request coaching, and keep track of your conversations on a scorecard. Other capabilities, such as downloading calls, altering the speed, and creating a sharing link, are also quite handy. There is no need to manually sync it for calls because it is done automatically.
What do you dislike most about this product?
Loading the recording has several issues, particularly with extended recordings. I'm not sure if it's because of my internet connection or because of the programme itself. However, I understand that because the tools have been recording for a long time, they are still performing what they are intended to be doing, and the issue of loading the recordings is simply a minor one.
What recommendations would you give to someone considering this product?
As a user, I endorse Chorus.aI because it may assist businesses, particularly sales departments, enhance their sales style or technique by watching a tape of a selling point. It's also particularly useful during this time of epidemic, especially for individuals working from home or having difficulty interacting with colleagues and asking for help with training.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Efficient Service
Muzaffar S.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Great product. Not a necessity. Good for big teams
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
It’s a life saving tool to navigate to important aspects of conversations and has a wide array of features that are a delight to use.
What is your favorite aspect of this product?
I love the review feature that enables me to track all of the team conversations and create a better and productive time efficient call. Also love the transcript feature that gives me texts of all audios
What do you dislike most about this product?
I’ve personally faced problems only a couple of times for three huge recordings and once the application crashed and closed. So little bugs are there which I suppose newer versions would solve
What recommendations would you give to someone considering this product?
It’s a good tool to have if you have a lot of audio conversations and need to keep a track of these conversations for better productivity
Pros
- Helps Innovate
- Continually Improving Product
- Unique Features
- Inspires Innovation
Cons
- Charges for Enhancements
Gabe L.
- Role: Sales Marketing
- Industry: Construction
- Involvement: End User of Application
Submitted Feb 2022
Great tool for getting feedback and action points
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
Coaching and follow up action points after a zoom meeting
What is your favorite aspect of this product?
The follow up action points
What do you dislike most about this product?
It doesn’t always start recording when I’m in a zoom meeting.
What recommendations would you give to someone considering this product?
Helpful for coaching. But not sure how expensive it is.
Pros
- Reliable
- Enables Productivity
- Unique Features
- Efficient Service
