What is Certinia Professional Services Cloud?
Manage your resources, projects, and financials in the same application as your customer interactions with Professional Services Cloud from Certinia.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
92 Plan to Renew
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Certinia Professional Services Cloud?
Pros
- Reliable
- Respectful
- Security Protects
- Performance Enhancing
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Reporting
Time Management
Auditability
Security
Resource Management
Project Management
Business Process Analysis (BPA)
Expense Detail Tracking
Process Automation
Team Collaboration
Billing
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Breadth of Features
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Certinia Professional Services Cloud Reviews
Himanshu A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2021
Good Product but Need to Open for Customisation
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
Technical Support and easy to implement
What is your favorite aspect of this product?
Project and Resource PLanners
What do you dislike most about this product?
More Closed Product and Less Open for Customisation
What recommendations would you give to someone considering this product?
Understand your Busines First and See if its match the value to what you are looking for?
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Frances M.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2021
Fantastic product. and customer service team.
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
Cost and value. The team at Financial Force services really really care about there customers and this the biggest difference I find as compared to other companies that offer the same product. They also will provide great on going hands on service showing that they really want to assist with amy issues that may arise.
What is your favorite aspect of this product?
The variety
What do you dislike most about this product?
I really didn't dislike anything about this product. I highly recommend that you try it out.
What recommendations would you give to someone considering this product?
Absolutely set up a meeting or demo, you really can't explain enough how the services they offer will make your job much earlier
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Mahalingam S.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Jun 2021
Good Product Evolved
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
The mobile apps for time card and expenses logging are really cool and seamless integration with salesforce CRM adds more value
What is your favorite aspect of this product?
The mobile apps for time card and expenses logging are really cool and seamless integration with salesforce CRM adds more value
What do you dislike most about this product?
The help documents for specific modules were evolving during our implementation 2 years ago
What recommendations would you give to someone considering this product?
Highly recommended for Resource management and Project management modules. The analytics part is good with the salesforce reports but we had to use Tabelau due to the salesforce platform limitations
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Caring
Cons
- Security Frustrates
- Commodity Features
- Wastes Time
