What is Catalyst?
Catalyst is a Customer Success Platform (CSP), that integrates with all the tools you’re already using to provide one centralized view of customer data. Customer Success Managers can proactively take the right actions to prevent churn, such as receiving automated alerts when a customer is not using certain features that are critical to their success.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Catalyst.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
Down
1
Since last award
87 Plan to Renew
Up
2
Since last award
83 Satisfaction of Cost Relative to Value
Up
2
Since last award
Emotional Footprint Overview
- Product Experience:
- 73%
- Negotiation and Contract:
- 64%
- Conflict Resolution:
- 71%
- Strategy & Innovation:
- 68%
- Service Experience:
- 72%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+67 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Catalyst?
Pros
- Security Protects
- Helps Innovate
- Continually Improving Product
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Account Health Tracking
Centralized Note Taking
CRM Integration
Onboarding Portal
Onboarding Workflow Management
Customer Scorecards
Onboarding Collateral Management
Surveys and Polling
Reporting and Analytics
Vendor Capability Ratings
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Customization
Breadth of Features
Business Value Created
Availability and Quality of Training
Ease of Data Integration
Catalyst Reviews
Maja B.
- Role: Operations
- Industry: Retail
- Involvement: End User of Application
Submitted Aug 2023
Unique product.. very good for CS
Likeliness to Recommend
What differentiates Catalyst from other similar products?
Very user friendly
What is your favorite aspect of this product?
Much easier to customise than Salesforce
What do you dislike most about this product?
Not sure its worth the extra cost
What recommendations would you give to someone considering this product?
It's a nice to have, not a must
Patricia B.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Jan 2025
The solution for managing social media profiles an
Likeliness to Recommend
What differentiates Catalyst from other similar products?
The unique value for me in using Catalyst lies in the area where the program can do tasks more efficiently than I can. Some of the features I enjoy most include being able to schedule social media posts, to analyze and generate reports within the shortest time possible – with just a few clicks. It can be compared with having a virtual assistant who does all the job for you.
What is your favorite aspect of this product?
The thing that I liked about Catalyst most is it has customer support. I have never really had questions throughout my use of the service, but if I ever did they were promptly solved by the friendly support team. I have never got this feeling of loneliness or feeling left out, which for me is pretty important having a company on my back especially when it comes to software support.
What do you dislike most about this product?
Apart from that, I don’t like a little about Catalyst and that is their price. As much as I consider it to have a lot of benefits it can come as expensive to small businesses or business people. Yet, I believe that such investment is justified given all the pros and perks associated with all the features.
What recommendations would you give to someone considering this product?
In short, I would like to note that anyone who needs a tool for managing their social media accounts and further data analysis should turn to Catalyst. It includes features that make it easy to use, automate tasks, and has great customer relations making it a standout in the market.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
L M.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2023
Unique tool, very specific for CS
Likeliness to Recommend
What differentiates Catalyst from other similar products?
It's kind of unique, although most features can be found within Salesforce
What is your favorite aspect of this product?
Very easy to track clients and accounts
What do you dislike most about this product?
Sometimes its hard to find things
What recommendations would you give to someone considering this product?
I dont find it particularly necessary for my day to day - would rather use just Salesforce
